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The Sparks Police Department (SPD) would like to acknowledge the professionalism of Word Systems Inc. employee James Magby for his outstanding work during the installation of iRecord.

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Steve Flores, one of our Service Technicians and his new Bride.

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Leading Financial Institution Uses NICE Contact Center Fraud Prevention Solution to Protect Customers and Reduce Fraud Losses

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Using voice biometrics technology, the institution is able to focus its efforts and resources on high-risk interactions

RA’ANANA, ISRAEL, September 11, 2013 – NICE Systems (NASDAQ: NICE)today announced that a leading financial institution has deployed NICE’s Contact Center Fraud Prevention solution to better secure one of its contact centers against fraudulent callers. This unique solution, based on voice biometrics technology, enables the institution to identify fraudsters and reduce fraud losses without creating service hurdles for legitimate customers.

Results of the implementation have demonstrated high levels of accuracy in identifying fraudsters, with false positive rates significantly below accepted industry standards. The system is detecting fraudulent calls on a daily basis and as a result is saving the organization tens of thousands of dollars in fraud losses every day.

Voice biometrics allows the financial institution to identify fraudulent interactions based on the caller’s unique voice print. This technology was developed to tackle the rising phenomenon of fraud in contact centers, a result of attacks by sophisticated fraudsters who are more adept at using information from social networks and identity theft to manipulate customer service agents and to bypass traditional caller verification techniques.

All interactions are cross-referenced with a suspicious watch list of known fraudsters and given a risk score. Those that are “high risk” create alerts and undergo further investigation via the NICE Actimize Enterprise Risk Case Manager as part of the full fraud case management lifecycle.

The NICE Actimize Enterprise Risk Case Manager is a cross-enterprise tool, which helps organizations proactively address risk issues using a central platform for holistic case and alert management, robust investigations, and automated regulatory and management reporting. Enterprise Risk Case Manager consolidates information from any existing detection systems into a single, user-friendly application. With the ability to integrate all alerts from across the organization – branches, ATM, website, and contact center – the financial organization is now able to see the full picture of high-risk activity.

By focusing on potential fraudsters using voice biometrics, the organization can not only reduce fraud losses, but can also allocate its resources more effectively and decrease operating costs as only high-risk incidents will require further investigation. Moreover, these fraud detection capabilities do not create service hurdles for legitimate customers, such as asking additional verification questions. This enables both improved customer service and greater customer loyalty.

“Being selected by one of the leading financial institutions underscores our position as innovators in this field, which stems from our combined contact center expertise and that of NICE’s financial crime and compliance business (NICE Actimize) in fraud prevention,” said Barak Eilam, President of NICE Americas. “And, as more and more organizations recognize the vulnerability of their contact centers to sophisticated fraudsters, we believe that the demand for our fraud prevention platform, which incorporates multiple fraud detection technologies, will continue to grow.”

The NICE solution is fully integrated with the institution’s existing NICE Interaction Management platform. The system also leverages the NICE Fraud Prevention platform, which includes multi-layered analytics capabilities and is designed to seamlessly integrate future technologies for the most comprehensive fraud detection abilities.

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Word Systems welcomed Chris Jewell in May of 2013 as our new Technical Services Manager. Chris brings an extensive background in Project Management; IT related service, and customer relations.

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Word Systems, Inc. is happy to welcome Janyll Stierwalt to our sales staff.

NICE to Feature New Security Solution and Enhancements to its Portfolio at ISC West 2013

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Ra’anana, Israel, April 5, 2013 – NICE Systems (NASDAQ: NICE) today announced that it will feature enhancements to its integrated product portfolio, which address security, safety, and operational risks, at its booth (#24087) at ISC West 2013. It will also demonstrate its new cost-effective security management solution, Situator Express. The conference takes place at the Sands Convention Center in Las Vegas, April 10-12.

“We’re excited to return to ISC West, where NICE will showcase its exciting new solution and enhancements to our robust security portfolio,” said Eric Hines, Vice President of the NICE Security Group. “I’m particularly proud to have the opportunity to introduce attendees to Situator Express. There is already a lot of interest in this solution, and we look forward to having engaging conversations about how organizations can transform video surveillance into a complete security management solution andfocus on their core security challenges.”

NICE will present the following solutions and sessions at the event:

* Situator Express – This easy to deploy, cost-effective solution for security situation management adds an advanced layer of management to the NiceVision IP video surveillance system. The open solution provides a unified, holistic operating picture for security management by fusing NiceVision Net video with data from other security systems, including CCTV, access control, intrusion, and fire detection.

* NICE Situator – A live demo of NICE’s global leading situation management solution, Situator, will be presented at the booth, featuring the latest enhancements and capabilities that are empowering airports, public transport, financial institutions, critical facilities, and safe cities to secure people and leverage their most important business assets.

* NiceVision Net – NICE will showcase the latest version of this solution, which features an enhanced Web application that allows users to easily share and export video to removable media and play back multiple video channels at the same time.

* NICE Inform – This leading multimedia incident information management solution complements the NICE security portfolio by helping security operations consolidate multimedia information to get a complete incident picture for investigations, debriefing, and training.

* Educational sessions – On April 9, at 1:30 p.m., Dr. Bob Banerjee, Director of Training and Sales, NICE Security, will moderate a panel on “Transforming Your Security Command Post into a Strategic Information Nerve Center.” In this panel, security visionaries from a cross-section of industries will explain how to break down the walls between security information silos to transform the security command post into a strategic information nerve center. Dr. Banerjee will also conduct an interactive, hands on PSA®-TEC workshop at 9 a.m. that day.

NICE’s Security solutions help organizations capture, analyze and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognizing trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centers, banks, enterprises and government agencies.

NICE Partners with Silver Lining Solutions to Enhance Employee Performance and Training across Contact Centers, Back Offices, Branches and Retail Outlets

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Combining NICE WFO technology with Silver Lining’s coaching expertise helps customers create, manage, and continuously improve scalable training programs

Ra’anana, Israel and Solihull, United Kingdom, March 7, 2013 – NICE Systems (NASDAQ: NICE) and Silver Lining Solutions today announced a partnership that will help organizations achieve greater enterprise-wide value from advanced workforce optimization (WFO) technologies.The joint NICE-Silver Lining offering enables organizations to build a comprehensive skills management strategy and better measure the impact of agent training. It uses real agent performance data to create, manage, and enhance tailored training plans at scale.

Silver Lining Solutions offers two innovative products – Optimizer and Planner – that help companies improve employee performance and training. Optimizer identifies the performance metrics most associated with business impact, allowing organizations to deliver targeted training content. Planner automatically schedules and manages training plans for individual employees based on their performance. Silver Lining Solutions can be deployed on-premise or in the cloud.

“There is a need in the market to focus training on the right topics and to target the right people in order to create a multi-skilled workforce. The combination of NICE’s expertise in workforce management and performance management and Silver Lining Solutions’ ability to pinpoint and address employee skills and knowledge gaps impacting performance puts us in a unique position to meet this need,” said Amanda Westwood, CEO, Silver Lining Solutions. “Previous collaboration projects produced valuable improvements in employee productivity, increasing revenue and efficiency in parallel. We look forward to offering this approach to a wider customer base through our partnership.”

“We are excited to formalize our partnership with Silver Lining Solutions. We share a vision for how WFO can help companies better engage their employees to increase revenue, decrease cost, and enhance customer experience,” said Yochai Rozenblat, President of the Enterprise Group at NICE. “It’s critical that organizations engage and grow frontline and back office talent. Silver Lining’s solutions feature a powerful method for expanding skills by offering the right training at the right time. It’s an ideal complement to the coaching workflows and best practices library provided by our WFO solutions.”

The partnership builds on prior, customer-initiated collaboration activities to improve frontline training and expand employee skill sets with the aim of increasing productivity and profit across contact centers, back offices, and branches.

About Silver Lining Solutions

Silver Lining Solutions is a leader in performance optimization. Leading companies around the world use Silver Lining’s unique solutions to transform the customer experience and achieve step change improvements in sales performance, customer experience and operational efficiencies. Operating since 2001, the company is headquartered in Birmingham, UK, with offices in Asia Pacific and the United States. In 2009, Silver Lining Solutions received the prestigious award for 'Best Product' at the Call Centre & Customer Management Expo.

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Nina Brooke,

NICE Actimize Selected as a “Best-in-Class” Vendor in Three Categories in Analyst Firm’s 2012 Enterprise Fraud Management Report

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CEB TowerGroup Named NICE Actimize a “Best-in-Class” Vendor for Fraud Detection, Workflow Management and Business Process Improvement

New York – January 23, 2013 – NICE Actimize, a NICE Systems (NASDAQ:NICE) company and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, announced that its Actimize Integrated Fraud Management Suite was selected a “Best-in-Class” vendor across three categories in the CEB TowerGroup “2012 Enterprise Fraud Management Technology Analysis” research report. NICE Actimize received its rankings based onthe five-point rating system for each of the 22 fraud-related attributes identified in the report’s proprietary Enterprise Fraud Systems anatomy.

“Leading banks are transforming fraud management into an area of competitive advantage,” said CEB TowerGroup research director Jason Malo. “With the efficiency gains made through a deeper analytic focus, coupled with service improvements to streamline team efforts and communication, financial institutions of all sizes will have the ability to improve their fraud management.”

The three categories in which NICE Actimize received a “Best in Class” designation were: fraud detection, workflow management and business process improvement. In the fraud detection category, NICE Actimize was cited due to its strengths in behavioral analysis, cross-channel support, business rules, external data integration and risk scoring. In the workflow management category, alerts and case management, user interface, routing and prioritization, and permissions and security attributes were cited as key strengths. Last, in the business process improvement category, false positive mitigation, business intelligence, customer profiling and pattern recognition features were cited as strengths.

In its vendor summary of NICE Actimize, the CEB TowerGroup report stated, “NICE Actimize is a clear leader in the enterprise fraud management space, receiving a best-in-class in three out of four categories of our assessment. The Actimize solution garnered high marks for both usability and flexibility. From a single sign-on screen, fraud managers can view account activity and risk across the enterprise. They can craft and deploy strategies with a user-friendly rules editor and model-building wizard. Beyond the current technology attributes reviewed for this report, Actimize was the vendor who articulated one of the strongest visions for the future of fraud technology, and was able to clearly detail the resources that will be needed to support this roadmap. Nowhere was Actimize’s dedication to this vision more evident than in the significant investments which the company made recently to update the Integrated Fraud Management Suite’s core data and analytics systems. This undertaking to revamp a mature and central facet of their service demonstrates the company’s commitment to data-driven enterprise fraud management.”

“We are proud that CEB TowerGroup’s research team has positionedNICE Actimize as a “best-in-class” vendor,” said Amir Orad, president and chief executive officer of NICE Actimize. “Wesee this as testimony that our innovative approach to enterprise fraud, along with our breadth and depth of functionality and vision for the future, effectively assists our clients in addressing evolving challenges in fraud detection, workflow management and operational efficiency.”

The Actimize Integrated Fraud Management suite enables institutions to protect customers from fraud across multiple payment channels including credit and debit card, online banking and malware attacks, electronic payments such as wires and ACH, check fraud, and mobile banking. Institutions can realize cross-channel, real-time fraud detection and prevention capability to reduce fraud losses, improve efficiency, and provide exceptional customer service.

NICE Situator Named Best PSIM Solution in GSN’s 2012 Homeland Security Awards

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NICE customer Denver RTD also receives Government Security News award in most notable railroad/mass transit security program category

Ra’anana, Israel, January 8, 2013, NICE Systems (NASDAQ: NICE) today announced that NICE Situator has been named the Best Physical Security Information Management (PSIM) Solution as part of the 2012Government Security News (GSN) Homeland Security Awards. The GSN Awards acknowledge the outstanding achievements of security vendors and government agencies at the federal, state and municipal levels.

Denver Regional Transportation District (RTD), a NICE customer, was also recognized byGSN with an award for the Most Notable Railroad/Mass Transit Security Program.

NICE Situator was chosen as the Best PSIM Solution by a panel of judges based on Situator’s successful deployments, advanced analytics, and deep vertical market expertise. NICE’s submission also pointed to the security, safety and operational value for the customer and to the fact that NICE Situator goes much further than other PSIM solutions by moving beyond integration to address the entire incident lifecycle. This helps security operations better manage, predict, and prevent events, and make continuous improvements.

“The winners’ plaques went to an exceptional group of companies and government agencies," said Jacob Goodwin, Editor-in-Chief of Government Security News (GSN) Magazine. “Among entrants in the PSIM category, NICE was selected as the best by our objective judging panel for technological innovation, providing increased efficiency, and its view to future organizational requirements.”

“This is a real honor, and one more indication of our leadership in the security, safety and operations market,” said Yaron Tchwella, Security President and EVP Business Operations at NICE. “I am also proud that Denver RTD was recognized because it shows how a world-class transit system with a vast, open infrastructure can benefit from using NICE security solutions.”

The GSN award is the most recent in a series of announcements recognizing the unique value of NICE Situator. This includes NICE’s ranking as a Tier 1 PSIM Company by Frost & Sullivan and as a PSIM world market leader in IMS’s latest report.

NICE’s Security solutions help organizations capture, analyze and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognizing trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centers, banks, enterprises and government agencies.
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