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King Buick GMC
Auto Body Shop
Today 9:00 am – 9:00 pm
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Contact Information
16200 Frederick Rd Gaithersburg, MD 20877
16200 Frederick RdUSMDGaithersburg20877
(301) 948-9111kingbuickgmc.com
Auto Body Shop, Used Car DealerToday 9:00 am – 9:00 pm
Monday 9:00 am – 9:00 pmTuesday 9:00 am – 9:00 pmWednesday 9:00 am – 9:00 pmThursday 9:00 am – 9:00 pmFriday 9:00 am – 9:00 pmSaturday 9:00 am – 6:00 pmSunday Closed
King Buick GMC is the premier GMC Dealer for the Rockville/Gaithersburg area. We have been serving the community since 1928!
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Review Summary
3.0
19 reviews
5 star
8 reviews
4 star
No reviews
3 star
No reviews
2 star
4 reviews
1 star
7 reviews
People talk about service writer, paper work, sales manager, service center and body shop
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All reviews
Fran Yun
reviewed 2 months ago
If I could give NO star, I would!... Be careful everybody, be really extra cautious when dealing with anybody from their service staff specifically (BRANDON)...and most especially the Manager... They will try to talk you in to agreeing to something that would be given as a verbal estimate / quotation and will omit something or change something from what was not agreed upon. Their staff really went from Bad to Really Worst!........ You couldn't air your sentiments and concerns because the Manager himself is a total Jerk!..... If you try to complain on something, the manager would just tell you that he heard your initial discussions with his Service Staff and presumed that he got every detail that he needs from "Eves-Dropping". And when you ask them who you should speak with (or higher than the manager) if you want to complain the manager, the manager would just arrogantly reply...."I AM THE ONLY ONE".... SERIOUSLY???... So, Folks!.... Whenever you deal with these guys....always ask for a written estimate or quotation then check it 3-5 times to be sure that all that you've agreed upon are included in that thing. or Better yet, avoid going to this King Buick GMC dealer and service... a couple of miles driving to find a good GMC or Chevy dealer is better than being treated like a piece of garbage by these guys.....or better go to 355 Toyota because they have the best and honest service so far.....
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Renay Valcich
reviewed 2 months ago
Everyone I dealt with was wonderful! Juan initially helped me and I also spoke with the manager, David. I was able to get the vehicle I wanted at a price I liked. I would definately recommend this dealership to everyone!!
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James Campbell
reviewed 8 months ago
I have told friends Steve, Paul, Ricky, Ralph, Jim, John and Aunt Jean and neighbor Faleasha that I did have a 100% 5 Star purchasing experience with King Buick GMC of Gaithersburg Maryland of my 2013 Buick Verano.
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Chad Stern
reviewed 3 months ago
I have had King do maintenance on a couple of my commercial trucks and last winter they did a full maintenance service for one of my trucks that included a DOT inspection. As part of the DOT inspection they are required to inspect the brake pads to ensure they are not too thin. They said that all the pads were fine, however, about 3,000 miles after the inspection was done, the brake pads on one of the wheels fell out of the caliper because the pads were totally worn and the metal backing was rubbing against the rotor. The failure of the brakes put the driver in a dangerous situation that, thankfully, did not end badly. It cost about $1,200 to have a mechanic provide road service for the truck to replace the rotor, and pads. I called King to let them know about the incident and how the failure of the brakes just 3,000 miles after and inspection was done made me concerned that the inspection was not correctly done. I was told that someone would follow up with me but I never received a follow-up call from anyone. I called at least three other times regarding the incident and they failed to follow up with me or to address my concerns about the dangerous situation that happened so soon after they said that the truck was in good repair. I run a company and totally understand that sometimes people make mistakes. However, I also expect the company to step in and make things right; King has failed to do that.
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leo shin
reviewed 8 months ago
I was in the market for a used vehicle. stopped by king's auto as i was in the neighborhood... Long story short, the manager was cursing at a customer over a dispute over a car they purchased. Now we all know used car salesmen can be sleezy, and that there are two sides to every story, but profanity directed towards a customer? That should NEVER be allowed. I shook my head and walked out the door. I believe a business should have morals/ethics, and the management here needs to be replaced.
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Ravi Varma
reviewed 10 months ago
When I shoped I was happy for the good deal. However I was given two interest rates which is for 60 months 4.9% and 72 months 3.8%. After deal complete i took the car home. And few days later I received a letter from the Bank telling 4.9% for 72months. By seeing that I lost the trust on your dealer ship. I know its business however need to to fair, now i need to waste my time to run behind all these.