United States Navy
Cryptological Technician, 2007 - 2011
Maintained and repaired multi-million dollar analog systems. Documented and tracked all technical issues both via email and in person. Removed and replaced circuit cards, monitors, and hard drives. Installed software updates using established procedures. Developed small applications via VB.NET, streamlining over 3,000 messages and changing raw data to proper database formatting time from 10 minutes to 15 seconds. Trained junior personnel on proper use of applications and equipment. Ensured the highest level of confidentiality for classified material and information. Managed the inventory and ordered tools, parts, and electronic equipment worth over $38,000.
Completed two deployments to the Arabian Gulf, maintained six systems with a total equipment uptime of 99%
IT Contractor, 2011 - 2011
Provided various IT services to clients of CTI Teksource on an as needed basis. Assisted in a major network software rollout; upgraded over one hundred end user stations by hand, maintaining consistency and viability for every install in a timely manner. Instrumental in providing feedback that reduced an eight-minute procedure to one-minute, speeding up the entire software roll-out.
HEAD IN THE CLOUD INC
IT Concierge, 2011 - 2012
Addressed all technology concerns for executives and their clients. Documented and tracked all technical issues both via email, phone, and in person. Removed malware and viruses, and then created current malware procedures now in use. Managed high stress/profile situations, upholding the highest standards of customer service. Manage and document trouble tickets with Numera Trackit.
Fredrick Goldman Inc.
IT Contractor, 2012 - 2013
Provided various IT services to agents of Fredrick Goldman on an as needed basis. Assisted in a new anti-virus software rollout; upgraded over three hundred end user stations by hand and remotely, ensuring near-zero down time for workers. Created and managed user accounts via Active Directory. Determine applicable hardware solutions for purchase and installation to increase worker efficiency. Manage and document trouble tickets with OTRS.
Support various technologies:
o Microsoft Windows XP/7/8, Apple OS X, iOS
o Microsoft Office (Outlook, Word, Excel, etc), Adobe Acrobat, VMware,
o Desktops, Laptops, Tablets, Cellphones (Blackberry, iPhone, Android), Mobile Hotspots, IP phones
o A/V setups (TVs, Conferences, Speaker Systems), LAN equipment, WLAN, Cable Management, Printers