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John Rockhold
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John Rockhold

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Great piece from Jeff Lewandowski and the team at Andrew Reise Consulting. Sympathy alone isn't enough ... employ empathy to create better, innovative customer experience. 
Consider empathy as part of your customer experience strategy to differentiate your firm from the competition and create innovative experiences.
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John Rockhold

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Woot!
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John Rockhold

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Check out my interview with Richard Fouts of Gartner on the value to analysts of analysts relations (done right). 
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In his circles
95 people
Have him in circles
85 people
Brandon Gregory's profile photo
Kira Long's profile photo
Wayne Gerdes's profile photo
Greg Moore's profile photo
Megan Hirt's profile photo
Jeremy Cox's profile photo
Editor Mother's profile photo
Jen Black's profile photo
Josh Leininger's profile photo
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