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John Rockhold
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John Rockhold

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Great piece from Jeff Lewandowski and the team at Andrew Reise Consulting. Sympathy alone isn't enough ... employ empathy to create better, innovative customer experience. 
Consider empathy as part of your customer experience strategy to differentiate your firm from the competition and create innovative experiences.
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John Rockhold

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Woot!
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John Rockhold

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Check out my interview with Richard Fouts of Gartner on the value to analysts of analysts relations (done right). 
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