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Jenine Abarbanel

In a video hangout, I don't get sound from the person I'm talking to. They can hear me, I can't hear anything from them. Sound on my computer works fine, I get the "ringing" noise when I call them. Just no voice. This has happened with two different people, one on a Mac, one using Windows 7.  They use Chrome browser.  I have tried in Chrome and Firefox.  I can't find any settings in hangouts or + where incoming voice might be blocked.  So frustrating and weird... any suggestions?

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That was fun! Clive is amazing.
that was some mighty fine pickin' and singin' +Nathan Torkington +Jenine Abarbanel
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can anyone tell me how to set a row as a header row in a google doc spreadsheet? 
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