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Kingston Data and Credit
20 followers
20 followers
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Thank You
Hey folks – our company won an award today!   We attend the Anytime Fitness national
conference every year because we are their preferred collection agency vendor
for Canada and the US, and every year the franchisees get together to share
success stories an...
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Pulling Up The Numbers
Sometimes, a client
wants you to liquidate more … sometimes, you need to find more revenue inside a
portfolio.   How do you do it?   It’s more than just telling the collection
team to find the money, and sadly that’s what a lot of credit and collection
depa...
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More Change to the Collection & Debt Settlement Services Act
Well, this has come as a surprise … recently, Bill 59 was passed (which you can read here) outlining changes to a number of acts, including the Collection & Debt Settlement Services Act of Ontario – most of these changes were fairly straight forward, adding...
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A Living Wage In The Collection Industry
So, this week the Ontario government announced a change tominimum wage , with the hourly
rate required for employees going from a minimum of $11.60 in October 2017, to
$14.00 in January 2018, and then $15.00 in January 2019.   Since that announcement, I hav...
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Dealing With Tragedy
So, recently we had a new staff member contact someone over
a small debt, and when told they owed a balance on a hydro account, they
responded in a very calm voice “that’s okay, I’ll be dead next week, don’t
worry about it”. That’s scary. We called the clie...
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Collection Shorthand Notes
Back in the stone age (the 80’s?), when we wrote on index
cards collectors had to keep concise collection notes, and shorthand and
acronyms developed.   And later, when we
migrated to the first primitive collection databases, space and monitor screen
was st...
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Revenue & Projections -- Part II: Moving the Numbers
  So, we last talked here about projections and liquidation,
but it really was a simplistic overview.   After all, if you have a portfolio that liquidates 30%, that number
doesn’t magically appear in 30 days.   A
lot of hard work goes into collections, and ...
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Revenue & Projections -- Part 1: The Basics
  So we’ve just finished month-end, and odds are the subject
on everyone’s mind in the third party collection world, and in a lot of minds
in first party credit and collections would be whether they hit revenue targets
for this past month, and what the proj...
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Collectors Building A Better Environment
I recently recorded a webinar for the Receivables Management
Association of Canada, and one of the questions brought up in the Q&A afterwards touched on the collection environment – and that’s a whole topic on its
own.  Let’s face it, collections at it's wo...
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