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Morgan Barnes
Works at PetFirst Healthcare
Attended Indiana University
Lives in New Albany, IN


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Mother, Wife and Business-Woman
Wife, mother, business-woman, bookworm, all around creative type and learning enthusiast.
Bragging rights
BGS Humanities, minor Political Science.
  • Indiana University
    General Studies, Humanities, 2008 - 2013
Basic Information
Other names
Morgan DeMuth
Business Manager
  • PetFirst Healthcare
    Business Manager, 2011 - present
  • Connextions
    Health Insurance Mentor/Producer, 2010 - 2010
  • Service Net
    Program Manager, 2007 - 2009
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
New Albany, IN
Louisville, KY
I didn't even make it in the door. I booked a room about a month in advance of an event with the assumption that a Bed and Breakfast would have better customer service and hospitality than a big hotel chain. I was tipped off otherwise right off the bat when I was put on hold twice for five minutes each time and the call was disconnected by the front desk. On my third attempt I got through and booked a room. I double checked on the refund policy when booking because I was paying for the stay in full (almost $150 per night) and was told reservations cancelled outside of 7 days would be refunded in full. I ended up having to cancel because the Morrissey show we were attending was also cancelled. When I received the confirmation email from the inn, the amount was about $20 less than what I'd originally paid. I read through the cancellation policy on the email which to me read that a 15% service charge was assessed for cancellations made within a week of the reservation date. I called the inn to see why I was charged the service fee, explained what the original receptionist told me and was immediately told, "OUR people would NEVER," no apologies for the misunderstanding or confusion etc, just immediate implications that I was making what she told me up. I was getting nowhere with the person on the phone so I left a comment on their facebook page explaining why I was disappointed in their customer service and instead of contacting me or apologizing online, they deleted the post and blocked me from making another or sending them a message. If you look at their facebook page (like I did) don't be fooled by all the positive reviews. The reason they're all positive is that they just remove the negative ones. It's too bad, the inn looks gorgeous and I would have loved to stay there, but based on the non-existent levels of hospitality I won't go back and recommend against it to anyone else. If they're that rude before you even get in the door I can't imagine what they're like once you're already there and they don't have to issue you a refund at all. Also, read the policies on their webpage, not what they send you in the email. For whatever reason they have different policies listed on their web page than what's in the email.
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Quality: Poor - FairFacilities: Poor - FairService: Poor - Fair
Public - 3 years ago
reviewed 3 years ago
1 review