"Our Distribution Otters will pack and ship your replacement as quickly as possible. We will send you a shipment confirmation with a FedEx tracking number as soon as your order has begun its journey to your doorstep."
They are shipping me a new case! Still does not resolve the design flaw, but at least I get my case back! Wife had to keep my phone in her purse this 4th because I had no pockets and no belt clip for my phone!! :D
Promo codes will be sent on Monday, May 5, 2014 to the email address entered on the sign-up page. All promo codes are good in-store only starting Monday, May 5, 2014 and not available for online purchases. Sign-up at http://bit.ly/promocode-signup