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Cottman Transmission and Total Auto Care
Auto Repair Shop
Today 8:00 am – 5:00 pm
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Contact Information
12445 N Cave Creek Rd Phoenix, AZ 85022
12445 N Cave Creek RdUSAZPhoenix85022
(602) 371-1667cottmanofphoenix.com
Auto Repair Shop, Auto Electrical Service
Auto Repair Shop
Auto Electrical Service
Auto Radiator Repair Service
Auto Tune Up Service
Brake Shop
Oil Change Service
Transmission Shop
Today 8:00 am – 5:00 pm
Monday 8:00 am – 5:00 pmTuesday 8:00 am – 5:00 pmWednesday 8:00 am – 5:00 pmThursday 8:00 am – 5:00 pmFriday 8:00 am – 5:00 pmSaturday 9:00 am – 4:00 pmSunday 9:00 am – 3:00 pm
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Review Summary
3.8
20 reviews
5 star
12 reviews
4 star
1 review
3 star
1 review
2 star
3 reviews
1 star
3 reviews
People talk about mechanic shop, check engine light, engine rebuilding, oil change and price quoted
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All reviews
Christopher Curtis's profile photo
Christopher Curtis
reviewed 6 months ago
All around one of the best mechanic experiences I have ever had. These guys do a great job and stand by their work! If there is work that needs to get done that they don't do (I was looking at a possible suspension lift for my jeep) they will give you the feedback you need and recommend someone who specializes in that work. You wont get the "I don't care" attitude here.
Response from the owner - a month ago
Thank you very much for taking the time to leave us positive feedback! We love to hear from our customers. We are glad to know that we were able to help you solve your car troubles. Anytime Cottman works on your car, we strive to bring you the best customer service available. We are happy to know that we achieved satisfaction. Thank you again for your patronage, and we hope we get the opportunity to work with you again!
Sue Woerner's profile photo
Sue Woerner
reviewed a year ago
I went to Cottman because of the reviews on this page. I had a leak and wasn't sure if it was the transmission or something else. Being female getting screwed at mechanic shops is a very probable thing. Especially thinking I had tranny issues. I was very happy to find that after their FREE inspection that all it was was a plugged line. they filled the fluid, checked it to be sure it wasn't leaking and sent me on my way AT NO CHARGE. Wow, they have total car care and transmission service so i believe I have found my new repair shop. It's a good feeling to know that you're not going to be screwed when you take your vehicle in. Word of mouth is important in this day and age so when good service is given i feel compelled to review it. Thanks Cottman!
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Response from the owner - a month ago
Our entire staff would like to thank you for your kind words. We do our best to stand out from other businesses in the area by providing a clean garage staffed with knowledgeable technicians. We understand that customer service is the key to any successful business and when we saw your feedback, we felt reassured that our company is providing constant and attentive customer care that we can be proud of. Thank you for taking the time out of your day to let us know!
Bob Brett
reviewed 9 months ago
Basically they charged my friends 20 year old daughter $52 to change a cabin filter that takes literally 5 minutes. Seems pretty pricey to me.
Response from the owner - a month ago
We are sorry to hear about the issue with the price. All of our technicians are highly trained and would be happy to discuss this repair personally. We want to ensure that you have the best experience possible and please contact me directly. Bard Estabrook, owner. Thank you.
sharon brown
reviewed a month ago
have not had any work done yet, but as another post on here said that he was put on hold everytime he called.I spoke to a fellow named ray and he put me on hold three times and cut me short when was trying to get info about work I was wanting estimate on and info on , pretty much hung up on me and I don't think from that experience on the phone that I want to give them a shot.
Response from the owner - a month ago
I regret your experience but appreciate your feedback. I will review with my staff new steps they will take to prevent this from occurring. Bard Estabrook, owner
Odysseus Ithaca
reviewed 12 months ago
Did fast and excellent work on rebuilding my truck transmission, and also gave me the best price in town. Had in done in a few days, and runs great now. They walked me through every step of the process.
Response from the owner - a month ago
We are glad that our committed staff was able to help with your automotive needs! We know that transmissions need to be handled just right to get the job done quickly and correctly. Our technicians are happy to hear that they are doing a great job and promise to keep up the good work. At Cottman, we will always work hard to go above and beyond your expectations so that your vehicle is always running at its best. Thank you for your continued patronage and for the wonderful feedback. Have a great day!
Susan Davis's profile photo
Susan Davis
reviewed a year ago
We were on a payment plan with them for our transmission. Almost every time we called and made our payment we were given the wrong code and our car would not start. It would take multiple calls to get the right code each month. Then, without notice, new owners took over and decided they would not honor our payment plan. We were told the day our payment was due that we needed to pay the full balance or they would not allow our car to run. My wife was 37 weeks pregnant and on bed rest for hypertension and we were left without our vehicle to get her to the hospital if needed. DO NOT USE THIS COMPANY!!!!
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Response from the owner - a month ago
While we know this post is over a year ago, your concerns in this matter are very important to us, and we would like the chance to resolve this issue. We apologize for the inconvenience that this has caused you. Please contact the owner Bard Estabrook when it's convenient for you.