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Ian McCaig
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Concierge: A universally recognised concept where guests trust the person at the front desk or reception to provide information, solve their problems, give them personalised advice and offer unbiased recommendations.

Well, we would like to introduce you to your own personal digital help desk for your guests – welcome to our new mobile app Concierge Plus.

Of course you want to give your guest the very best advice and who knows the area better than you and your team? Those brochures are great, so is the map and the telephone numbers but now you can put all of that straight into your guests’ mobile device.

Select the places you wish to recommend from your own content managed area – attractions, golf courses, beaches, retail, pubs or restaurants – and they will automatically feature on your app.

Your guest will see your recommendations complete with routes, contact numbers, images, description and more.

How impressed are your they going to be?

We are beta testing the app for a spring launch and would love to hear from a couple of independent hoteliers in Glasgow, Edinburgh, Aberdeen and Edinburgh to test the app for and with us.

All we need from you is a list of up to twenty places that you and your staff currently recommend to your guests. We'll pretty much do the rest!

Drop me a note at ian@planbonline.co.uk and we'll get started.

Find out more about Concierge Plus

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We've been trying to set up a destination events page for Ayrshire and was astonished at how few of the venues and events promoters had anything of relevance on their Facebook events pages. We don't buy into the Facebook is all you need school of digital marketing by a long way but if you are going to have a page use the tools to effect surely? Here's a musing...

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January provides the basis for early bookings from higher spending clients. Accommodation providers need to make sure that they have their packages and pricing right for this important booking surge

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First Claymore Sites of 2017 Go Live!
It was a very busy Festive period for us in the Irvine office with a number of sites scheduled to go live both sides of the Festivities with our Claymore Sites brand. We were particularly delighted with the first two Claymore powered sites of the new year, ...

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2017 and Tourism Still Matters!
We first launched Tourism Matters as a blog way back at the beginning on 2008 on the tails of our belief that Content was King. We thought that the world was ready for sharp insight and biting comment on the delivery of tourism marketing. We were right - th...

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Troon Charity Supporting Playlist For LIfe
An  Ayrshire music festival is helping a pioneering project which aims to help sufferers from dementia to counter some of its worst effects, Live@Troon has already paid for care homes in the town to train their staff to provide Playlists for Life for reside...

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Hector Bizerk to play penultimate show in Troon
Live@Troon headliners Hector Bizerk have posted in social media this week that they are going to split up. The Hip Hop band will be performing their second last gig at Troon Concert Hall on Saturday 10th of September. Live@Troon chair, Alan Clayton, said, "...

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