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LaDonna Sharp
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I've lived in Edmond for 20+ years so I've been to most all the tag agencies. I used the one downtown for years by emailing my insurance and receiving the tag stickers in the mail - didn't have to deal with anyone face-to-face. The last time I went there in person, I said "crap" under my breath when I filled my check out wrong and was told I would not be allowed to come back if I didn't watch my language. No worries, I won't ever be back to your crappy office. I've gone to the one on 33rd and Blvd a few times but the last time I had to wait 15 minutes while the owner chatted with his neighbor. He offered no apology. I won't ever go back there either. I went to Broadway Tag Agency for the first time a couple of years ago when adding my daughter to a car title. I was so impressed! Friendly gals, didn't mind answering questions, and they seemed to appreciate my business. Well, my next experience a couple of months ago was not a pleasant one. I was simply renewing my tag but the young girl working behaved as if assisting me was the last thing she wanted to do. I was so surprised that I even asked if she was new. She was not new. Today I gave them another chance to be unlike all the other agencies in Edmond and they failed. I needed to do a title transfer and asked the girl how to fill out the name blank because our names are long and the last time I filled out a transfer I did it wrong and was charged twice. I know I was clear with my question but it took me explaining it several times before she said I could write the two names in two lines above the name blank. It seemed she thought I wanted to use all the blanks for our names when I was clear that was NOT what I was asking. The rest of the transaction was handled with her being short and curt. I thanked her for making it more difficult than it had to be. I just don't understand why these people make the choice to work in customer service when dealing with other humans is not their forte. I won't be back to this location ever and I will share today's experience on social media.
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Public - a year ago
reviewed a year ago
Here's a copy of the report I sent to the Better Business Bureau regarding my experience with A-1 Professional Heating & Air Conditioning, Inc.: 01/10/14 37 yr old air handler was replaced with a 3 ton 15KW Anderson. 2 registers closest to unit blew 20 degree cooler air than rest of registers. Company said water was in the ducts & to run unit on high temp to dry out the ducts. No evidence of water and owner, Mike Hogg never inspected unit or install. A plumber confirmed there was no slab leak or water leak. Another H&A comp. inspected for free, advised unit was installed incorrectly & would not pass Oklahoma City inspection. 02/05/14 Asked A-1 to schedule the inspection. Found out A-1 had never pulled a permit for this job. 02/11/14 city inspector did not pass the installation. Unit should have been placed on a platform over the plenum, A-1 used parts from my old unit that were falling apart and not up to code, warm air was leaking from the bottom and cold air from garage was being recycled back inside the unit. Inspector suggested I ask for my money back. I agreed to allow owner to inspect for himself and agreed to allow them to reinstall. 02/19/14 reinstall scheduled. 7 hrs later, the registers closest to the unit still blew cooler air than the rest of the registers. Owner again suggested water in the ducts and to run the unit on high temp. I disagreed, reminding him that my electric bill has been unaffordable and there was no evidence of water. I asked if it was possible the unit was defective. Owner Mike Hogg dismissed this suggestion stating the unit would now pass inspection. 02/25/14 Unit did pass inspection but inspector discovered the unit installed is a 15KW & the original unit was a 20KW - this could be reason for air temp difference in the 2 closest ducts. On same day, I was told by an A-1 employee that he had talked to Locke Supply about issue and they suggested the unit installed was not the correct model for my existing plenum and duct work. This employee notified owner Mike Hogg on the afternoon of the reinstall but Hogg did not bring this up to me when it was obvious the reinstall did not correct the problem. 02/27/14 I attempted to speak to Mike Hogg about the issue of the model being wrong for my system and to request a total refund and for him to come get the unit. Mike hung up on me. This is a very condensed version of a situation that has been going on since 12/11/13 when the old unit blew a transformer. The new unit was not wired by a licensed electrician so it blew fuses twice. My electric bills have been higher than they've ever been in the 13 yrs owning the home. I have to supplement with space heaters on colder days as my kitchen/dining/living areas are open with high ceilings. I gave this company a chance to make things right and to correct their mistake but all Mike Hogg cares about is the unit passing inspection. I advised Mike on 02/25/14 that I wanted a full refund & would allow him to pick up the unit or I would contact the BBB, Angie's List, the attorney general, OG&E (they referred his company to me through their HEEP program) and take him to small claims court but he refused to respond in a timely manner. DO NOT USE THIS COMPANY. He gets most of his business through the HEEP program and through home warranty contracts. If you are referred to A-1 through any of those programs, ask for another referral.
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Public - a year ago
reviewed a year ago
2 reviews
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LaDonna Sharp

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I'm trying to locate fracking sites near the latest Okie 4.5 quake on 12-7-13 that caused pictures and shelf items to fall to the floor but I'm not having any luck.  Have you continued to map since this vid was posted?  The 5.6 in Nov. 2011 didn't cause any damage and was not as scary and violent as the one on the 7th.  Thank you for all you do! 
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