Customer calling in about general info...
customer - "I have the packet here, and I need to know how you want me to send it to you."
me - "You have a few choices; which would you prefer? Mail, fax, or by email?"
customer - "Lets go ahead and do fax."
me - "Alright, our fax number is 555-555-5555."
customer - "Oh.. ummm, hold on, can you repeat that? I didn't realize you were going to give me something to write down."
...... -_____________- seriously???......... she should call back when she realizes what shes doing...