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Matthew Hofmann
Worked at Hofmann Architecture
Attended California Polytechnic State University
Lives in Santa Barbara, CA
52 followers|49,441 views
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Matthew Hofmann

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Hi Lara,

I deeply regret that you had a poor experience with our company while attempting to retain our services. I take our customer service very seriously. I pride myself on what I consider a very friendly and approachable team. As a business owner, if this is not coming across in our interactions with the public, I very much want to know why this is the case and what I can do to fix it.

If you are located in Santa Barbara, would I be able to take you out to lunch to understand what we did wrong, and what I can personally do to improve our customer service operations for future customers? Though I recognize it may be too late, I would also remedy the interaction we had. If an in person visit is too forward, I'd be happy to discuss over the phone, or even an email (though I much prefer to communicate re these types of matters in person/ voice.)

Thank you for your review and hoping that we may grow from your experience.

Warm regards,

Matthew Hofmann
reviewed:
Hofmann Architecture
519 N Quarantina St, Santa Barbara, CA 93103
Tried to retain their services. Not very friendly staff. Was not happy with the way things were handled nor would trust their ability to deliver.
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Matthew Hofmann

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Fantastic Idea & great design is indeed...TIMELESS.
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Matthew Hofmann

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Currently available for Sale.   Check out the video tour.
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Matthew Hofmann

Shared publicly  - 
1
Add a comment...
People
Have him in circles
52 people
Talia Paul's profile photo
Steve Hingtgen's profile photo
‫עופר מזרחי‬‎'s profile photo
Pascal Verstegen's profile photo
Geoffrey Ravenhill's profile photo
Mani Singh's profile photo
Md. Amanur Rahman's profile photo
Kurt Whitt's profile photo
My Aken's profile photo
Education
  • California Polytechnic State University
    2006
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Gender
Male
Work
Employment
  • Hofmann Architecture
    President
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Currently
Santa Barbara, CA
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