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Charters Estate Agents
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Estate Agents, Sales, Lettings & Management, Land & New Homes, Commercial & Financial Services
Estate Agents, Sales, Lettings & Management, Land & New Homes, Commercial & Financial Services

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Local estate agent receives National recognition at Estate Agent of the Year Awards 2016

Charters estate agents of Hampshire & Surrey, who are a regional and localised independent estate agency with a tight network of just four local offices at Winchester, Alresford, Alton and Farnham, recently received six GOLD and one SILVER award at the Estate Agency of the Year Awards 2016, in association with The Times and The Sunday Times.

Charters were named as the overall Best UK Small Estate Agency 2016 with GOLD

The panel felt that Charters estate agents is a genuine success story stating “it’s grown rapidly over the past seven years and built a great reputation for providing brilliant service that gets results”. This is impressive industry acknowledgement on a National scale, recognising the significant services provided by everyone at Charters.

Other significant industry awards and recognition followed with:

GOLD – Best UK Prestige Estate Agency 2016

The panel of judges commented that Charters’ prestige offering has evolved naturally and is now an intrinsic part of the business. Charters enjoys an excellent reputation and provides an attentive and intuitive service.

GOLD – Cecil Jackson-Cole Award – for Corporate Social Responsibility 2016

The judges felt that Charters has positioned itself as a responsible organisation and community champion, which gives back to the community that supports it. The amount of money raised over the past 12 months is impressive and comprises a good mix of sponsorship and straightforward donations.

GOLD – Best Small South East Estate Agency 2016

In addition to overall Best UK, Charters also won the localised and regional category for the South East and the panel felt Charters fully deserved the GOLD commenting “The team comes from a range of backgrounds and bring this experience to the fore when dealing with the intricacies and complications of moving. It was evident from the testimonials that clients really value this level of expertise. The excellent mystery shopping results backed up the judge’s findings”.

SILVER – Best UK New Homes Estate Agency 2016

The judging panel recognised that Charters has worked hard to produce a holistic service for developers stating “They have worked extremely hard to become a market leader in the new homes arena, and the number of units in the pipeline is evidence that their approach has worked. Developers like working with Charters as they provide an agile and adaptable service”.

GOLD – Best UK Individual Manager Estate Agency 2016 | Elliott Trodd at Charters Winchester

Elliott was singled out as a “very impressive individual who is process-driven but who also spends a lot of time on people management and building relationships”.

GOLD – Best UK Individual Negotiator Estate Agency 2016 | Nony Kerr-Smiley at Charters Winchester

Nony won overall because the judges felt “she has a great work ethic and works long hours to ensure she is always available for her clients. Nony is a tour de force whose passion and behaviours are inspiring”.

Simultaneously, Charters have also just been awarded SILVER for the company’s combined ‘customer service’ under raterAgent’s ‘Agent of the Year 2016’ national awards. These awards recognise the UK’s top estate agents, based on genuine customer reviews. Charters have been ranked in an impressive 2nd Nationally out of a total of 10,851 companies who partake. In addition, Nony Kerr-Smiley again won personal recognition with National SILVER for ‘Individual Agent of the Year 2016’. Subsequent runner up categories included the next TOP 10 agents with our own Leanne Conyers claiming GOLD in Winchester and Michael Marsh claiming BRONZE in his TOP 50 category for Alton.

Commenting on these results, raterAgent Chairman (and ex Property Ombudsman) Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. Individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Robert Mott, Managing Director for Charters, said “I am overwhelmed and incredibly proud of all the recent awards and industry recognition for our both our company and individual staff members. We all work extremely hard to maintain our market leading reputation locally, so to have this recognised on a National scale is a further endorsement of our pursuit for excellence”
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AWARD WINNING CUSTOMER SERVICE

#Charters Estate Agents of #Hampshire and #Surrey have just been awarded SILVER for the company’s combined ‘#customerservice’ under rateragent.co.uk's ‘Agent of the Year 2016’ national awards.

raterAgent chairman Bill McClintock (and ex Property Ombudsman) visited our resident Director Elliott Trodd at Charters in #Winchester to personally present us with our award.

The 2016 awards recognise the UK’s top estate agents, based on genuine customer reviews. Charters have been ranked in an impressive 2nd out of a total of 10,851 companies who partake nationally.

In addition, Nony Kerr-Smiley won SILVER too for ‘Individual Agent of the Year 2016’. Subsequent runner up categories included the next TOP 10 agents with our own Leanne Conyers claiming GOLD and Michael Marsh claiming BRONZE in his TOP 50 category.

Commenting on the results, raterAgent chairman Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised.”

Robert Mott, Managing Director for Charters, said “I am incredibly proud of the quality of customer service that our teams regularly deliver in the pursuit of excellence. Our charter for performance is simple – to be the best. For us, it is important to succeed, to constantly strive for impeccable results. It is what our reputation is built on.”

Our clients clearly say it best. You can see all our latest reviews here: http://www.chartersestateagents.co.uk/testimonials
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29/11/2016
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‪#‎TestimonialTuesday‬

Our 3 trophies are now all united in ‪#‎Winchester‬ but we can't decide where they look their best...?

Charters Winchester have consecutively won March, April and May 2016 as UK ‪#‎EstateAgentOfTheMonth‬ via raterAgent
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Charters in Winchester are AGAIN the recipients of the title of 'EstateAgentOfTheMonth' by raterAgent for the 3rd consecutive month in a row!

The countdown by raterAgent began early yesterday, with Charters in Alton securing an early victory of 27th place, followed up later by Charters in Farnham claiming an impressive 7th place.

The top three agents were then withheld for a nail biting finish and it gives me great pleasure in congratulating Charters in Winchester for their outstanding contribution and wonderful testimonials accumulated during the month of May 2016.
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You can now define YOUR search with pinpoint accuracy on our bespoke website...

Property Search | Draw A Map

BEGIN NOW: http://www.chartersestateagents.co.uk/property-search/?department=sales&view=map&draw=1
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We are now featured on YouTube!
‪#‎animated‬

https://youtu.be/TJ92v3YCFng

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Charters are very proud to be able to showcase some of our properties using cutting edge design and technology.

360 virtual property tours use the very latest Matterport camera to capture fully responsive property tours that work seamlessly on mobiles, tablets and computers with load times rendering very quickly.

Each virtual tour comes with an interactive Doll’s House view and a Floor Plan view. These virtual tours easily allow the viewer to navigate their way entirely through our featured homes, using only their mouse, keyboard or finger on smartphones and tablets.

TAKE A VIRTUAL TOUR TODAY: http://www.chartersestateagents.co.uk/360-property-virtual-tours/
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We have a brand NEW website. Take an on-line tour today.
www.chartersestateagents.co.uk
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CAPTURE THE MOMENT | START WITH A VALUATION TODAY!
History has shown that the property market immediately bounces back after elections so there is no time like the present to get your property on the market.

When comparing the three months of sales in Winchester, Alresford and Alton before and after either the 1997 or 2005 elections for example, there was a 40% increase in transactions post-election. A period of uncertainty is now behind us and the benefits to the housing market will be immediately felt.

We are the leading local estate agents and, with our unrivalled track record of success in the sales and lettings market, we are in the perfect position to help you seize this historic moment by selling or letting your property.

We are currently looking for properties to sell and let to meet the on-going demand in our market area. With our local network of four offices in Winchester, Alresford, Alton and Farnham and our wider access to a 212-office network including a London office, we have an extensive list of potential purchasers or tenants for your property. From extended opening hours, to ultra-effective and flexible marketing campaigns for your property, to ensuring you have a dedicated contact throughout the sale or letting of your property, we offer the personal touch.

If you are considering selling or letting your property, please do contact any member of our dedicated team today for an informal first chat or to arrange a more formal consultation.
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Team Charters
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2015-05-29
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