Response from the owner - 4 weeks ago
Thank you for leaving us your feedback following brunch with us this weekend.
We're so glad you enjoyed the food and found our staff friendly, though of course are very sorry to hear that you had to wait to place your order. We will definitely look into the matter with our team and would love to speak to you personally to find out a little more detail. Would you mind emailing us directly at email@example.com where we can pick this up with you?
All the best,
The Henry Root