Response from the owner - a month ago
We appreciate your feedback and are glad you enjoyed working with Nick on the purchase of your Escape. We double checked the pricing on the brake hoses via our pricing guide, and we did give you the correct estimate. The reason you can get cheaper hoses elsewhere, is because they are not factory from Ford. We understand you wanting to go with the cheaper option, and can’t blame you for that. We appreciate you bringing this to our attention and we will be looking into the cost of this specific repair to possibly offer a non-factory part option for future customers. While we look forward to seeing you back here to purchase from Nick again in the future, we hope you’ll give our service department another try as well. We’re always happy to go into detail on pricing, so if you have any additional concerns, be sure to let us know.
Dennis Zoucha – Service Manager