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Skin1
Spa
Today 9AM–7PM
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680 N Lake Shore Dr #101 Chicago, IL 60611
680 North Lake Shore Drive #101USIllinoisChicago60611
(312) 654-1800skin1.com
Spa, Beauty Supply Store
Spa
Beauty Supply Store
Day Spa
Facial Spa
Skin Care Clinic
Today 9AM–7PM
Thursday 9AM–7PMFriday 9AM–7PMSaturday 10AM–5PMSunday ClosedMonday 9AM–7PMTuesday 9AM–7PMWednesday 9AM–7PM
Skin1 is a professional skin care organization with over 35 years experience in every aspect of skin therapy. Our Aestheticians and Skin Care Therapists are licensed experts in skin and its proper care. We are serious about education and believe that on-going training is critical to keep the most recent advances in skin care available to our customers, no matter what their skin condition may be.
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1 star
5 reviews
"Happy customer."
"Cheap prices but probably not worth the wait."
"Well, I ordered a Dermablend Caramel Beige cover Creme on April 6, 2016..."
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Angelica Palmeri's profile photo
All reviews
M CABLES's profile photo
M CABLES
a month ago
Skin 1 has very good sales. The customer service is great and I receive my merchandise in a reasonable amount of time with free shipping. I wish they would start selling Amore Pacific but they have a huge selection at good prices when they offer a sale. Happy customer.
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Sherry Sinclair
2 months ago
Well, I ordered a Dermablend Caramel Beige cover Creme on April 6, 2016 and it took until today May 17 when I inquired what happened to my order, for the company to get back to me. Exactly 1 month and 11 days before I asked what happened. They said it had been on back order and that it would be shipped as soon as they got it. Haven't received anything since April 6, not any notification that they were sending it out or anything asking if I would like a refund or perhaps a different product. Is it their company policy to keep customers waiting for their orders this long? Or maybe they hope they will forget? I asked for a refund which will take 7 days for me to get. The company has not offered any compensation for my extra long wait. Extremely poor customer service. P.S. They are still selling the creme on the site, I wonder if they should add that you might be waiting for a month or more for your stuff if it is not in stock? Oh yeah, when I ordered it, it took a couple of days to be informed it was on back order as well. Thanks. I could have ordered from someone else. P.S.S. They offered me 25% off my next purchase! Thanks but no thanks! For a month and a half wait, whatevs. Keep your 25 percent and put it where the sun don't shine.
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Aleq Abdullah
3 months ago
Seems like they don't actually stock stuff. Everything you order will get back-ordered and they're probably buying it after the order is made. Cheap prices but probably not worth the wait.
Response from the owner - 2 months ago
Aleq, I apologize for delay in responding to you, but I was just made aware of your Google review. We do have a large stock of inventory available and ready to meet your needs, but there are situations that are out of our control and may cause a delay in getting the product that you ordered to you. If there is a delay in your order we will contact you to advise you of this and also keep you updated when the order ships out to you along with the tracking information. Sincerely, Gloria
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Arnav Nanavati
2 months ago
This place sucks
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Wendy Bergman
a month ago
Terrible. I ordered a product two months ago and still haven't received it. They charged my credit card at the time of ordering. Each time I have called them to inquire they tell me the product is on back order. Today I called, cancelled my order and hopefully will receive a credit. The product is still offered on their website. It should be removed until they have availability. Reading other reviews it appears their business model is to take orders, charge credit cards and use other people's money until they ask for credit. Disgusting.
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Frankie A
5 months ago
Just called them today in the morning to ask about an item they show available in their website. This person name GLORIA came on the phone and without even listening to me she said stop calling us. How can a person be so rude and un professional without even listening to you! I do not know this company and it was the first time I tried calling them, If a sales person treat the customers like this then GOOD LUCK! I do not recommend this people at all and from the first call I made I can tell they are not legit and will rip you off.
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Response from the owner - 2 months ago
Frankie, I apologize for delay in responding to you, but I was just made aware of your Google review. I am not sure what happened with the phone call you are mentioning. We strive to give the best customer service possible. Please call me direct at your earliest convenience so that I can handle your situation and you can work with me on an ongoing basis. I can be reached at 312-654-1600. I look forward to hearing from you. Thanks, Gloria
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Melissa Weber
11 months ago
HORRIBLE. HORRIBLE. HORRIBLE. Customer Service. Takes someone 3 days to respond to an email and their line is ALWAYS busy. Can never get through to speak with someone. I ordered some face wash and someone calls me 3 days AFTER I placed my order to let me know the product had been on back order and said just about 1 week. I try to get in contact with someone after 2 weeks had passed and sent an email in regards to the order, took someone 3 days to get back to me just to tell me this item is back ordered another TWO WEEKS!!!! I requested my money back & it has now been 2 days and haven't gotten a reply. 3rd days a charm?!?! Needless to say I will NEVER order from this company again. They need to have listed on their site when an order is unavailable and when it is expected. Not take someone's money and keep telling them next week next week next week.
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Response from the owner - 2 months ago
Melissa, I apologize for delay in responding to you, but I was just made aware of your Google review. Please contact me at 312-654-1600 9:00-5:30 CST Mon – Fri so that I can confirm that your situation has been taken care of. I am not able to find you in our order history under the contact name that you have mentioned. I am sure with additional information from you I will be able to resolve this matter. Thanks, Gloria

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