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Ray O. Cook Heating & Air
HVAC Contractor
Today 7:00 am – 7:00 pm
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889 Riverside Ave Roseville, CA 95678
889 Riverside AvenueUSCaliforniaRoseville95678
(916) 784-6525rayocook.com
HVAC Contractor, Furnace Repair Service
HVAC Contractor
Furnace Repair Service
Air Conditioning Repair Service
Today 7:00 am – 7:00 pm
Monday 7:00 am – 7:00 pmTuesday 7:00 am – 7:00 pmWednesday 7:00 am – 7:00 pmThursday 7:00 am – 7:00 pmFriday 7:00 am – 7:00 pmSaturday 7:00 am – 7:00 pmSunday 7:00 am – 7:00 pm
At Ray O. Cook, we know that most heating and air conditioning system breakdowns are usually unexpected. Suddenly your home is either too hot, too cold, and you need comfort restored quickly.
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Review Summary
4.0
16 reviews
5 star
9 reviews
4 star
2 reviews
3 star
No reviews
2 star
2 reviews
1 star
3 reviews
"Jeremy is a great service technician."
"They suggested me to do the tune-up of our heating system."
"I did not have a good experience with this air conditioning company."
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Benjamin Alconcel
a week ago
The service I recieved from Ray O. Cook was top notch!!! I signed up for a quick tune up of my AC but threw Nick (my assigned technitian) a curve ball when I told him that actually the AC doesn't seem to work. He quickly found the problem and even took the time to soften the blow of the costly repair, while expanding my relationship with the company. Great Job!!!
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Manjeet Lotay
4 months ago
I recently got a house and all the initial inspection has been done through professional. They suggested me to do the tune-up of our heating system. One bad day I got special offer for $59 in my mail box for heating system tune-up from Ray-O-Cook. Although everything was working fine as inspection guy said I thought to go for the tune-up. Then I called Ray O. Cook Heating & Air and made an appointment. They came and proceeded to do the inspection and I was so surprised he found several things that he said needed attention. I don't know what they did, but sure they gave me estimate of ~$1500 to fix all the things. Before they came system was working perfectly fine, but now my first floor heating is not at all effective. How the system can get worse after their visit until unless they might have done something wrong in their inspection process. I tell you how their business model works, you will call them for the tune-up in $59 as in their ad. But that's not the way it works, you just pay for their visit and they will not do anything except telling you that your system requires thousands of dollars repair. If you are willing to pay then its good for them otherwise $59 are their with them for making the system worse as in my case. Actually it was my mistake that I haven't done any research about them, if you see everywhere there are only bad reviews about them. I will not recommend this company to anyone. It's up-to you, want to make your system worse or want to do tune-up. If you really want to do tune up please don't call them.
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Response from the owner - 4 months ago
Manjeet, I would like to first apologize that the services we provided did not meet your expectations on 12/29/14. I have personally left you a voice mail on both your home and cell phones to try and rectify the matter. Looking at the notes from my technician it appears we were unable to meet you on the day of service and dealt with another family member on site. I understand getting information third person can sometime be overwhelming so I would like to offer to have a technician come back free of charge to meet with you and show you exactly what is going on with your furnace. Please call us at your convenience. Thanks Zak Kriegel General Manager
Lynne Engellenner
in the last week
Jeremy was professional and courteous. He answered all my questions in a well informed and understandable manner. Very impressed!
Barbara Jordan
2 weeks ago
Jeremy E was very polite, explained things to me when asked. Gave me some very useful information.
Patti westerhouse
3 weeks ago
Jeremy was prompt, quite personable and very knowledgable. He performed the Super A/C Service in a timely manner and then sat down and explained the process to me. We will definitely have Cook Heating on the list of Contractors when it comes time to investigate upgrading our AC system.
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Diana Conwell
4 weeks ago
Jeremy is a great service technician. Very friendly and knowledgeable guy who knows how to deliver excellent customer service without the "upsell."
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Diane C
3 months ago
I have been dealing with this company for many years and I have nothing but steller service! I don't hesitate at all to recommend them to everyone I know. Their technicians are knowledgeable, courteous, helpful, and professional.
Bonnie Rhodes
4 weeks ago
Jeremy E. was a great technician and very knowledgeable. Thank you, Bonnie Rhodes

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