Profile cover photo
Profile photo
Robert McKenzie
314 followers
314 followers
About
Robert's interests
View all
Robert's posts

Post has attachment
Turn any glove into a touchscreen compatible glove .. I'm impressed with this! #Touchscreen #Phone #Drone

Post has attachment
MavicPro flies in the mountains #mavic #mavicpro #dji

Post has attachment
A couple locations along the ridgeway, very nice day today and had the Mavic Pro up again. #drone #mavicpro

Post has attachment
Happy Holidays from all of us to all of you! Hope 2016 was great and that 2017 will be even better!

Post has attachment
Night out in the woods and flying the DJI Mavic Pro in foggy conditions #DJI #MavicPro #Outdoors

Post has attachment
Just got my Mavic Pro from DJI and finally got some decent weather to just play at lunch time.

Post has attachment
Compilation of some recent random drone flights.

Post has attachment
ROC Bunker, Car crash and Woodland walk.

Post has shared content
This kind of thing needs to be shared out I feel. Companies need to get out of the dark ages and start taking ownership of problems that are centric to their failing operations.
My phone was stolen a few weeks ago and luckily it was password protected, encrypted and backed up so wasn't as major a disruption as it can be for some people. Now I'm just in the process of making my insurance claim. For this I need an email from my network provider, EE, stating that the phone is blacklisted.

I have now spoken to EE THREE times to get them to do this but unfortunately EE have a big problem.

The way EE have designed the process is this: the customer speaks to the front office guys in the UK who aren't empowered to send the email - instead they have to email the back office team to get them to sent the email to the customer. Its not clear what value this step adds but it gets worst: The back office team are based in India and English isn't their first language and clearly don't have sufficient checks in place to ensure the quality of their work.

This has resulted in the email being sent to the WRONG EMAIL ADDRESS on no fewer than THREE separate occasions.

I have asked EE for an customer service email address so I can send a summary of the problem to them but apparently they haven't got one! My only option is to phone them which... is what I have done THREE times previously.

EE need to take this issue seriously. Not only have I still not got my email but my personal information has been sent to three random people now - and that's got Data Protection implications.

EE, please can you help?

Post has attachment
Wait while more posts are being loaded