Response from the owner - 3 months ago
Thank you so much for sharing your feedback and for being such a loyal Four Seasons guest for all of these years. Managing to satisfy the competing needs of our families with children and our families without children has proved to be challenging. In order to better accommodate the desires of all our guests, we have compromised to offer Fun Family Swim from Opening to 3:00pm and Adult Oasis hours from 3:00pm to Closing - a more serene and relaxing environment for adults 16 years an older. At 3:00pm we offer children an in-room movie and popcorn to be enjoyed during their stay with our compliments. I apologize if this timing is not your preference. We are always looking for ways to continue to improve and better fulfill the expectations of all of our guests.
I remain at your disposal for any questions or comments.
Hotel Manager, Four Seasons Hotel Silicon Valley