Cover photo
Stephen Carroll
37 followers|43,736 views


Stephen hasn't shared anything with you.

People are more likely to share with you if you add them to your circles.

Basic Information
I went to this Jiffy lube with a Groupon for an oil change, tire rotation, and Rain-x treatment. They were initially very nice and saw me immediately. After a short wait in the waiting area, I paid for the tax on the service and went to get into my car. The door was open and waiting for me. When I got back into my car and tried to close the door, there was loud crunch and some of the molding (98 Buick LeSabre) flew 4 or 5 feet from the car with duct tape on the underside of it. The fender was bent way out of place. I have no idea what happened between when I dropped the car off and when I received it again, but the door worked perfectly when I left the vehicle. I spoke to the manager and he got extremely defensive. I filed a claim and had a really heated discussion with customer service, and Jiffy Lube's final position on the matter was that if I cannot prove to them exactly what they did to my car, they hold no liability. I asked them how that worked, saying that if I lend a laptop to somebody with it in working order, and they return it in three pieces, the argument that I cannot tell them exactly how it broke was invalid. All I know is that it worked when given to them, and while it was under their care, obviously something happened. They allegedly reviewed their security tapes and couldn't find any wrongdoing, but they also said the they were not detailed enough for one to see much of what was going on. I should note that at some point, months ago, my car was hit while parked. The fender was damaged, but a body shop fixed it. It worked fine for thousands of miles, without a hint of a problem, until my trip to that Jiffy Lube. When I received the car, it was so severely bent that once I slammed the door, not knowing anything was wrong, it could not open again, and I had to get in and out via the passenger side. There is no way that the thing magically bent that severely without some sort of undue pressure being put on it, but Jiffy Lube says it wasn't their fault. Needless to say, I won't be returning!
• • •
Public - 2 years ago
reviewed 2 years ago
1 review