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Maid Marines
House Cleaning Service
Today Open 24 hours
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37 W 26th St #410 New York, NY 10010
37 West 26th Street #410USNew YorkNew York10010
(212) 390-1629maidmarines.com
House Cleaning Service, Cleaning Service
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4.9
136 reviews
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2 reviews
"I would highly recommend this service to my family and friends."
"They were in and out of my apartment very quickly and left the place spotless."
"The prices are competitive and tempting for the busy worker like myself."
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阿来's profile photo
阿来
10 months ago
DO NOT USE SERVICE FROM THIS PLACE. THE CLEANING LADY SENT TO CLEAN MY APARTMENT STOLE FROM ME. I'm not a Yelper but I feel strongly the need to share with everyone the experience I've had with Maid Marines so that the same horrible thing that happened to me won't happen again to other people. I originally booked service for a two bedroom one bathroom cleaning plus interior window cleaning, which according the website has an estimate time of two cleaners working for 3 hours 15 minutes. Only one cleaner showed up half an hour late and worked for only 3.5 hours with a bad attitude because she needed to leave for another booking soon. And no one from Maid Marines informed me of the situation beforehand. At the end of the service she left the apartment without waiting to get her tip, which was weird and unusual. The reason why she did it became clear when several days after I found out one handbag worth of $1,300 dollars was missing from my apartment. I pulled up the security camera footage from the apartment building and the footage, although with low clarify, shows that she left the building with much fuller luggage than when she entered. I shared all the information with Maid Marines and the response I received was "It's hard to tell from the video. Please file a police report". Also I have not been given a chance to speak directly with the cleaner. Given the low clarify of the video, chances are the cleaner will walk away with it and she will be out there harming other people. I fully regret putting trust into this company and let their cleaner into my apartment. I am the only one to blame for this poor decision. So please don't make the same mistake I've made and DO NOT USE SERVICE FROM THIS PLACE. They have bad planning of cleaner schedule, poor customer communication and probably doesn't perform a thorough background check of their cleaners.
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Response from the owner - 9 months ago
I'm replying to this situation in general, because I don't know who this reviewer is and can't respond more directly. Contrary to this reviewer's opinion, we spend more money on background checks and vetting than any other maid service in NYC (most use contractors and don't do any of this- we are an employee-based company and take this stuff VERY SERIOUSLY). We don't cut corners when ensuring our employees can be trusted, as we do thousands of cleanings a month in apartments that have very expensive items. So vetting is a huge part of our business. More importantly, we have a 1-strike-you're-out rule when it comes to police reports for theft. If one is filed against a cleaner, they're gone. No questions asked. We don't chance these things. Not only is it the right thing to do, but from a business profitability standpoint (for the cynical minded among us) an employee who steals things is going to lose us so much money in the long run it can't be ignored. We've had a single police report filed in the last 2 years. I hate admitting even this, but I doubt this reviewer waited 2 years to write this. That said, I'm not suggesting it didn't happen. I can't know that. If this is a true story, it needs to be reported to the police so we can follow-up and take action. Writing long reviews while failing to make a formal report is not how this works. From time to time we do have clients that think a cleaner stole something, only to discover a friend borrowed it or it was moved and they found it later. Given that these false reports make up 100% of our 'theft complaints' over the past 24 months, a police report is the only sure-fire way to know this is serious and not a simple lapse of memory. Again, I'd like to ensure anyone who reads this that in over 30,000 cleanings we have had a single (1) police report filed. If this story is true, it's worth spending minutes at a police department to legitimize the claim. Yes, it's a hassle to walk outside and talk to other people. But that's what's necessary for us to do our part. Thank you.
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Johnny Ortiz
a year ago
If you need your facility clean I would definitely recommend Maid Marines Cleaning Service. They will leave everything spotless and smelling really nice! They have great customer service and they always put their customers always first. I love how they are able to clean your place even if you have a Pet. I currently have a dog and I called various places and they would reject me just because of that, and with Maid Marines they were very friendly and playful with my 9 month doberman. I'm telling you look no further this is the best cleaning service in NYC.
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Chris Y
a year ago
This was such a life saver! I live alone so my house is always a mess. One day suddenly my girlfriend told me that her parents wanted to come over to visit but the house was a total dump. I looked online to find some cleaning services and this was the one I chose. An excellent choice I would have to say. The service was quick and nice. The house was left spotless and my girlfriends parents were really impressed at how neat of a guy I am. Will definitely be using this service in the future again! thank you guys so much.
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A.N Percy
a year ago
Easy to schedule.I got my maid yesterday. I was comfortable enough to leave her alone to go whole foods to go grocery shopping.Five star service. The bathroom linens and towels were folded. Bed laid out. She had all the shelves dusted and clear. I could not find dust regardless of where i looked. Floors were mopped and cleaned. Carpet Cleaned. Great Work
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Sarah Anne
9 months ago
Maid Marines will be the 4th cleaning service that I have tried in NYC, and the first that I am THRILLED with. Working 4 jobs with unpredictable and sometimes long hours, has made upkeeping my apartment nearly impossible. Feeling overwhelmed with the state of affairs, I hired Maid Marines to do a deep clean, plus windows/sills, to give my apartment an over haul that I never had time to do. I showed Samire my apartment and then ran off to work for the day. When I returned - I walked in the door to a GLEAMING apartment. To get a pre-war, quirky apartment to glow is a big feat! I was able to sleep peacefully knowing how clean and pristine my apartment was and no longer am I overwhelmed with the idea of KEEPING it so tidy and neat! Thank you SO much, Maid Marines and Samire, for helping this office manager/doula/childbirth educator feel more calm and peaceful in her own space - I will be calling again SOON!
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Jonathan Gold
a year ago
My wife got a new job where she is working more hours, and any free time we have, we don't want to spend doing chores. We wanted to hire a cleaning service that was reasonably priced and punctual. A friend of ours referred us to Maid Marines. The first time they came to clean, we knew that they were the company for us. They did an amazing job getting everything sparkling, including those hard to reach/forgotten places. They showed up on time and did not take long at all. We will definitely be using Maid Marines from here on out!
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Dean Gregory
a year ago
I have used Maid Marines for my cleaning my investment properties throughout New York City and have found their service to be excellent. The staff is thorough and efficient as well as respectful of the properties and their contents. The rates they offer are very competitive and ultimately a terrific value when considering the high standard of work they perform. I recommend them highly for your primary residence or investment property cleaning needs.
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Tia Scott
a year ago
Maid Marines did an awesome job cleaning my apartment! I was impressed with the thorough job they did throughout my entire home especially the bathroom. They even got in between those tough to reach places behind the sink and toilet that I hate cleaning myself. I didn't think I could afford a cleaning service with my budget but the company was surprisingly affordable and the best part is that they're located right in my area. I only called them to give my place a really good cleaning after being too busy to clean but I may be using them a lot more in the near future when my schedule gets hectic again. Love these guys!
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Hiring a maid can be a tough decision. Here are some tips to make it easier.
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With Maid Marines, you'll know your home is in good hands! For more information about our services and affordable pricing, check out our website!
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Don't forget this important step before moving into your new home.
Moving into a new apartment can be a tricky thing since you don’t know how much damage it's taken over the years with different tenants. You might have jumped on the deal due to the fact…
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We take great pride in providing outstanding service to keep our customers happy! See more from a satisfied customer:
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Experience hassle free home cleaning services in New York City!
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Gift your apartment a Maid Marines cleaning and impress the guests! Book your cleaning online or call us today. #nyc   #thanksgiving   #maid
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