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Graff Optical Family Eye Care and Glaucoma
Eye Care Center
Today 9:00 AM – 7:00 PM
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1605 W County Rd C Roseville, MN 55113
1605 West County Road CUSMinnesotaRoseville55113
Eye Care Center, Contact Lenses Supplier
Eye Care Center
Contact Lenses Supplier
Today 9:00 AM – 7:00 PM
Monday 9:00 AM – 7:00 PMTuesday 9:00 AM – 7:00 PMWednesday 12:00 – 7:00 PMThursday 9:00 AM – 7:00 PMFriday 9:00 AM – 5:00 PMSaturday 9:00 AM – 5:00 PMSunday 12:00 – 4:00 PM
Graf optical is an established family eye care residing in Roseville Minnesota, open 6 days a week. We aim to offer a professional service with a high level of customer care.
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Review Summary
71 reviews
5 star
27 reviews
4 star
3 reviews
3 star
4 reviews
2 star
15 reviews
1 star
22 reviews
"My glasses came very quickly after I ordered them!"
"We had a horrible experience with Graf Optical."
"Do NOT waste your time, money, and frustration on this awful place."
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Jill Johnson
2 years ago
We are wrapping up our third week as the new owners of Graf Optical and are happy to say we have come a long way in a few short weeks. We have brought a new look, new products and a new attitude to a great location in Roseville and look forward to meeting anyone willing to give us a chance to earn your business and respect. We will be changing the name to iSight Family Eye Care, will accept most insurance plans and are offering $100 off a complete pair of prescription glasses to those without insurance. Please stop by and say hello, we look forward to meeting you! A special thank you to our terrific staff that have helped us work through the challenges that were left for us.
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John Allen
2 years ago
When I arrived the person at the desk was very friendly. But when I went in for my exam the optician Graf treated me badly and got pushy with me when I was having trouble with seeing clearly with one eye. Finally he finished abruptly and sent me out to the desk. Then I was told that I needed to pay several hundred dollars for glasses. I pointed out that the groupon said it covered a complete pair. They said I was wrong. When I said forget it and I would just not use the groupon then they said there were some frames in the back and I could choose one. The frames were horrible and the only one that was really for a man was a green John Deere which it took. I have never worn these glasses because the prescription was so blurry so I am still using my old ones. This was a terrible experience and I would not recommend Dr Graf to anyone. Run in the opposite direction!
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Reese N
2 years ago
This place is a total mess. I had my second check-up with them in March, and I should have learned from the first one I had. Both times, they lost my order or forgot to submit an order for my contact lenses and glasses. Both times I ended up having to do all of the calling and follow-up, with little result. It's been over a month and a half, and I still haven't received my contacts (they admitted that they forgot to order them twice) nor the glasses. I have received vague apologies but they have made no attempt to rectify the situation (give me my money back, free contact lenses) until my patience wore thin and I asked for some sort of compensation for my trouble. I am supposed to receive my contacts shortly, and maybe a partial refund for my trouble. It would take an amazing show of generosity (free glasses, contacts) in order for me to give them a favorable review. My conscience, and my husband, prodded me to write this review so that other people wouldn't make the mistake of coming here and receiving the awful service I have. Please look elsewhere- almost anywhere is better than here! Do NOT waste your time, money, and frustration on this awful place.
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Chris Ehrman
2 years ago
I bought the Living Social deal a few weeks ago for my girlfriend to get some glasses. Reeeeeeeeeeeeeaaaaaaaaaaalllllllllllllyyyyyyyyyyy should've done my research with these buffoons. Picked the frames and glasses, gave'em the prescription, and paid'em. They said the glasses would be ready for pickup in three to five business days. Two weeks later and they just told my girlfriend that they lost the glasses and also "accidentally" lost all record of payment. So she's disputing the charge through her bank but, seriously, this business blows. Don't go anywhere near these clowns.
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Cynthia Sobieski
2 years ago
I called yesterday and asked for Theodore Mack the manager. The woman who answered said I must have the wrong number. I had called the evening before and tried to leave a message for the manager who was identified as Theodore Mack, but his mail box was full. So was the main message box. So, I guess the receptionist does not know the manager?? I had also tried to call on Sunday during business hours and found that they did not answer the phone. The business link has not worked for some time. This too seemed strange. After asking a few more questions I was told that the business was to be closed and will open with a new owner next week. Good luck to the new owner. He has some real damage control to take care of. Two years ago we had an experience much like those reported below and in other places on the internet. Many will be happy to wish the new owner good luck with his new venture. I had wanted to contact the manager to have my husband's name removed for email list. Each reminder to make an appointment, served only as a reminder of the worst retail experience we have ever had.
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J Hassis
2 years ago
Absolutely terrible.... Dr. Eric Tyler is extrmely rude and pushy!! I had a groupon which I had called prior to buying to find out how much I would have to pay for glasses walking out the door with this groupon. The gentleman said $30 to $40 additional dollars. I thought this is a steal, so I bought! As soon as they started showing me glasses I asked for the ones that were included with the "Groupon" and they said none and the starting price was $140 in addition to the Groupon. I said that I would like my money back and that I didn't need to know the results of the 10 minute exam. The Doctor went balistic and said I was an idiot to think I could get glasses for such a discounted price. I then said I was walking out and I would contact Groupon. He initially said "Just Go!" then after I had put my contacts in and was planning to walk out. He said he could give me a cheap pair with plastic lenses - then proceeded to give me wire tiny glasses that barely fit my head. I kept saying no - and then he finally said FINE... and gave me a decent pair of glasses. I had no more then 5 seconds to try on before he had told his assistant to order them and be "done" with me. I WOULD NOT RECOMMEND!!! The assistants just kept apologizing for the Dr. Eric Tyler's behaivor. I guess he is selling the business... I feel sorry for whomever is taking over for the mess he is leaving you!!
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amanda irish
2 years ago
Terrible place! None of the staff know what they are doing, apparently they are all new which they used as an excuse repeatedly. The eye doctor was clearly annoyed with his office staff and he voiced this to us several times. My husband ordered glasses which we were told would only take 5-10 days, it has been over 4 weeks and they are still not in. I have called the office almost every day for over a week and all they tell me is they are trying to contact the lab where the glasses come from but are unable to reach them. No one has a clue or even tries to give me some explanation as to what is going on or give me assurance that they are truly working on solving the problem. Of course we have paid for the glasses in full or I would go somewhere else! We will never go here again! Everyone run from this place!
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Kelly K
2 years ago
Poor doesn't even begin to describe my rating! Awful service, staff rude. Gave us ( a NEW patient) another patients file! Then the Dr himself told us... they are under investigation for internal fraud and theft which is why they are understaffed. Not resolving our issue either he shoved us aside and took his next patient! Waste of time and money.
Response from the owner - 2 years ago
To correct what was said "two employees committed time clock fraud." Those employees are not here and left after this was brought to our attention. Every company from Subway to Jimmy John's has employees that tinker with the time clock. In this case one manager was putting in hours for the other employee that the other employee was not in the office. Those employees are both gone. Please make sure you distinguish between the two because they are not the same. So, to reiterate two employees altering their time clocks and the time clock software is internally stealing from the company and it is fraud on the part of the prior employee, but that is not "internal fraud." It is two employees simply stealing from the company. We have hired a new staff and are not understaffed at the current moment. At the time you were in we were understaffed. Unfortunately, no matter where you work at theft can be an issue. If you would like one of the new staff members to go you a call back they are highly ethical and willing to help you out. The indiscretion that was committed was an indivdual taking money from the company not from anything related to the consumer, nor anything involving the consumer. Thank you for distinguishing the difference between these two.


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