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Get Satisfaction
221 followers -
Communities that mean business.
Communities that mean business.

221 followers
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Get Satisfaction's posts

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We are happy to hear LexBlog, a GetSatisfaction client, recently launched a private community for their lawyer and legal marketing clients to improve their blogging skills, network with other legal bloggers, get technical help and help each other grow as blogging mavens. http://ow.ly/x9GyT 

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Come visit us at SugarCon 2014 in San Francisco this week - Booth#23. We're excited to be the community platform of choice for the Sugar Ecosystem. 
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check it out!

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Companies with thriving communities have 5 things in common. Does yours do these things?

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When we launched in 2007, it was with the understanding that customer relationships were about to change in a big way. Now they have. But the guiding principles are largely unchanged. 

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There are some companies that have totally nailed the art of building adoring relationships with customers. Don't fly blind. Learn from them!

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Customer experience is human experience. Netflix nails it. Does your company? 

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Jordan Reeves is one of the masterminds behind TED-Ed's culture of radical openness, collaboration, and outstanding content. This is how he's doing it. 

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Totango's Customer Success Summit tomorrow indicates a shifting prioritization of Customer Success. Learn the 3 ways a community can help you deliver it.

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Warning. These social support fails are not meant to be guides for how to provide customer service in 2014.
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