Response from the owner - 6 months ago
It was a pleasure to speak with you the other day and I am glad we have come to an understanding of how San Marcos Toyota plans and is implementing on how to handle the write up- service consultation- and follow up process within our store. It is with great regret that I, and Chuck Jones (Fixed Operations Manager) apologize for your experience and we assure you that our process will eliminate this experience for future patrons. Thank you for bringing this area of opportunity and improvement to our attention.
- Maria Espinoza
Customer Relations Manager
San Marcos Toyota