Profile cover photo
Profile photo
EvaluAgent
8 followers -
contact centre, gamification, employee engagement,
contact centre, gamification, employee engagement,

8 followers
About
EvaluAgent's posts

Post has attachment
We created The Team Leader’s Guide to Providing Call Centre Agent Feedback, to help Team Leaders obtain the skills to create and manage teams of well-informed agents, who are empowered to champion the customer experience. 
Photo

Post has attachment
6 Ideas for Customer Journey Mapping http://evalua.gent/2lZYMIn

Post has attachment
FCA regulated? Do you realise that you could be held personally responsible and fined for failing to listen to your customers? http://evalua.gent/2m03C8H
Photo

Post has attachment
The Right Words and Phrases to Say to an Angry Customer
http://evalua.gent/2kQ9lts 
Photo

Post has attachment
Easy capture of customer feedback for contact centres. Get a free demo http://evalua.gent/2kN8WIl
Photo

Post has attachment
How can you keep agent morale high and still hit cost reduction and business efficiency targets? http://evalua.gent/2kN63ah
Photo

Post has attachment
FCA regulated? Here's why failure to implement a comprehensive customer survey programme could cost you more than your job... http://evalua.gent/2lH8Eqw
Photo

Post has attachment
Get savvy with your feedback as a team leader or manager. Follow our 3 simple steps to kickstart agent engagement http://evalua.gent/2lI1EWa
Photo

Post has attachment
Call Centre Manager or Leader? Get your free guide to overcoming the challenges of the next decade and securing your place among the service elite http://evalua.gent/2kuHYrj
Photo

Post has attachment
Heard about Call Centre Gamification & how it can increase engagement & productivity? Discover how we use this approach on our reward & recognition platform - the first of its kind designed specifically for call centres http://evalua.gent/2krn10j
Photo
Wait while more posts are being loaded