Response from the owner - a year ago
We regret that your time in our community has not met your expectations, but we appreciate the opportunity to address your concerns. As you're aware from the last time we spoke, we will be at your apartment this week to check on the issues in your home. Following that visit, we will follow up with you via telephone to make sure we're on the same page regarding the status of your work order requests.
Before we speak again, we want to let you know that the spa near the office is open all winter, and that you have full access to it during open hours. Additionally, we apologize for any inconvenience you've experienced with the fitness room, and we'll happily drop off a key when we make our scheduled visit.
Resident feedback is important to us, which is why we're happy to go the extra mile and have our maintenance manager and property manager follow up with you immediately after the repairs take place. Please feel free to let us know if you have any other questions either before or during our appointment. Thank you.