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Shep Hyken
17,669 followers -
Customer Service Speaker & Expert, NY Times Bestselling Author
Customer Service Speaker & Expert, NY Times Bestselling Author

17,669 followers
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Would you say that you strive to always be amazing?
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If you compete head-to-head with your competition, you may win or lose. If you compete by being different, you stand out. And, that’s a win.
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Shep Hyken sits down with Ty Collins. They discussed how to raise your prices without losing customers, why you should be transparent, and how to give customers the best experience possible.
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The is week's Top 5 includes customer service ideas, how to improve customer experience, how to avoid bad customer service and customer service phrases you should use.
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Gifts? The pressure is on. You want to get the right gift. One that is appropriate. One that is appreciated. Well, if you’re wondering what holiday gift to give your employees, your co-workers or your boss, then this is the article you want to read.
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Don’t let thieves ruin the customer experience, or the gifting experience, by making it easy to steal your packages.
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Think about what the last thing your customer experiences in a typical interaction with you and your organization. Is it a long, multi-page survey that causes survey fatigue and anxiety?
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In the past few months leading up to my new book, The Convenience Revolution, I’ve focused on ways to be more convenient for your customers. I’ve shared six Convenience Principles and numerous examples and case studies. The goal is to eliminate friction.
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Shep Hyken sits down with Nick Mehta, CEO of +Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is shaping customer loyalty, and why making your customers happy is no longer enough.
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This week's Top 5 discuss how to improve customer experience, how to keep customers coming back, strategies for handling difficult customers, customer service leaders and a great example of a leader focused on the CX.
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