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Shep Hyken
17,848 followers -
Customer Service Speaker & Expert, NY Times Bestselling Author
Customer Service Speaker & Expert, NY Times Bestselling Author

17,848 followers
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“Things that happen along the way that if you notice they’re there you can take advantage of them but if you’re so fixated on a goal and just getting to a certain point you might miss them”

Find out more here : http://theentrepreneurway.com/contact/ Get daily podcast interviews with successful entrepreneurs by clicking http://theentrepreneurway.com|The Entrepreneur Way
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What if you could be face-to-face with your customers, anytime, anywhere?

Jeff Day, CEO of Bluewater Technologies Group, and I discuss virtual reality and how companies are using this technology to better serve their customers.
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This week's Top 5 articles discuss customer experience mistakes to avoid, how to turn angry customers into loyal ones, customer experience planning, chatbots, how to improve the CX and more.
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You check into a hotel. You get into your room and call the front desk to ask for some extra towels to be sent up. Several minutes later, your phone rings and you are told there is a delivery outside your door. You open the door, but you don’t see a hotel employee. Instead, you see a robot … with your towels.
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This week we feature an article by Gaven Rolfe who writes about parcel lockers and how they can offer benefits for retailers. I really like anything that can offer convenience for our customers.
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Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive...
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The hotel violated several rules of customer service. They didn’t recognize the long-term value of their customer, and they were willing to lose him over a very small fee that, by the way, they had waived in the past.
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What can you be doing to make a big difference for your customers?

I spoke with Chris Smoje about how the smallest actions can make the greatest impact on your customers.
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This week's Top 5 articles discuss "giving back" as part of the CX, how customer experience, sales and marketing have merged, live chat, designing a CX survey, and more.
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Your customers no longer compare you just to your competitors. They compare you to any company that gives them great service, and if you fall short, they ask themselves, “Why can’t you be as good as them?”
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