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Nima Ali
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Nima Ali

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DO NOT GO HERE!!
reviewed:
Optimum Auto Service Center
7649 Fullerton Road, Springfield, VA 22153
These guys shouldn't work on European cars. I took my S4 here and did their recommended fixes/maintenance (tie rods and upper control arms) only to find out later from Audi that none of it needed to be done. What's worse than that is they broke my front housings during the control arm installation and claimed no responsibility. Robert and Bashir the only two mechanics they have couldn't even get my car aligned on two separate visits. That's right I left the shop with a car that was unaligned AND broken housings courtesy of European Auto. Eurowerks and Audi both confirmed the damage could only be caused from over-tightening the screw, prying the screw out of the knuckle, or running the car into a brick wall. When I called the owner William to discuss my issue with the work done and how dangerous it was to release my car in that condition, all he could say was that his mechanics one of which has only been there for four months wouldn't lie. Great customer service! How much did it cost to learn they should be off working on Chevy's, only $1,811 dollars. How much did it cost to repair what they damaged in their shop, $2,880 dollars including $516 per front housing and $225 for the wrong tie rods they installed on my car.
SAVE YOURSELF THE AGGRAVATION AND GO SOMEWHERE ELSE.
This shop DOES NOT STAND BEHIND THEIR WORK.
Quality Poor - Fair
1
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Nima Ali

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DO NOT GO HERE!!
reviewed:
Optimum Auto Service Center
7649 Fullerton Road, Springfield, VA 22153
These guys shouldn't work on European cars. I took my S4 here and did their recommended fixes/maintenance (tie rods and upper control arms) only to find out later from Audi that none of it needed to be done. What's worse than that is they broke my front housings during the control arm installation and claimed no responsibility. Robert and Bashir the only two mechanics they have couldn't even get my car aligned on two separate visits. That's right I left the shop with a car that was unaligned AND broken housings courtesy of European Auto. When I called the owner William to discuss my issue with the work done and how dangerous it was to release my car in that condition, all he could say was that his mechanics one of which has only been there for four months wouldn't lie. Great customer service! How much did it cost to learn they should be off working on Chevy's, only $1,811 dollars. How much did it cost to repair what they damaged in their shop, $2,880 dollars including $516 per front housing and $225 for the wrong tie rods they installed on my car.
SAVE YOURSELF THE AGGRAVATION AND GO SOMEWHERE ELSE.
This shop DOES NOT STAND BEHIND THEIR WORK.
Quality Poor - Fair
1
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Nima Ali

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DO NOT GO HERE!!
reviewed:
Optimum Auto Service Center
7649 Fullerton Road, Springfield, VA 22153
Took my S4 to European Auto to do the tie rod replacement they recommended. Was given the car back out of alignment and told the control arms need to be replaced. Robert told me whoever looked at the car during previous inspection (European Auto) missed it, and driving out unaligned would only wear out my tires faster. Returned for control arm install and got a call from Robert saying spindles need replacing (spindles connect to control arms). Robert did not want to give me a quote on parts, and did not want to do the repair either. He recommended I go to Audi. He said the spindle could have been broken from the pressure of the new tie rods. I asked him if it could’ve been from me driving the car from the shop out of alignment and he replied No, this is not one of those things that breaks overnight. It’s takes long term wear and tear for it to even crack like that. (Why wasn’t this brought to my attention during the tie rod installation?) Left the shop for a 2nd time with the car unaligned. I was told it’s safe to drive until January and “just don’t drive it like you’re on the Autobahn.” I towed my car to Eurowerks and Audi for 2nd opinions. Both places told me it was extremely unsafe to drive. If I had hit a bump or pothole that screw would’ve come loose and the front end would have fallen on the ground. They were surprised I even made it 1 mile. Both shops confirmed it was damage caused from the control arm installation and could only happen from over tightening the screw or prying the screw apart to remove the upper control arms. Both shops confirmed the outer tie rods for my car were aftermarket and did not go to my car (even though I was guaranteed OEM parts) and the inner tie rods were damaged. Both shops called and spoke to Robert and William (European Auto Owner) in front of me and told him the only way the housing could be broken is from over tightening or forcing the bolt out. William accepted no responsibility for the work/damage done by his mechanics. I spoke to William regarding the safety of driving with the damage caused by his shop. He said his mechanics are telling him they didn’t break the housing and they were broken on both sides of the front end when I brought the car in to the shop. I told him how the knuckle was broken off completely. I explained how dangerous it was and that his mechanics let me leave the shop with my car in this condition. He said his mechanics would not lie and stated they’ve been working with him for 4 years. I informed him that Robert told me he had only been with the shop for four months and he had no reply. William said he wanted to see the damage and I should drive the car over to his shop. I explained again that the car has been diagnosed as unsafe to drive but he insisted that his mechanic was correct in saying it was drivable. I told William the part his shop installed were not OEM parts (they were cheap aftermarket parts) and I wanted to either get my money refunded or he would have to cover the cost of the repairs needed. He said the parts they put in were correct and he stands behind his parts even though he was not present during any of the work being done on either Saturday. He said he was willing to take a look at the car at my cost if I drove it over and I said I would be taking him to court. He responded “That’s not going to work, because it’s your word against mine.”
I sent William photos of the damage. He said the car should’ve never left his shop without him looking at it first. He asked me to drive it down there after I quoted Audi’s price for repair and I told him everyone except his mechanic is diagnosing as extremely dangerous to have on the road. He asked Robert again and came back to the phone stating Robert said it’s safe to drive. He said Audi was charging too much ($516) and quoted a price of $415 each side. I invited William and Robert to come up to Audi and take a look at the car on the lift and they refused. He was also not willing to cover towing to get it to his shop.
So to sum it up I have a shop European Auto Service and Repair that caused more damage than when I brought them the car leaving me with a non-drivable vehicle. Cost me more than what I spent at their shop, and assumed no responsibility for any of the damage even though two other shops came to the same conclusion as to what the cause of the damage was. Wanted me to pay them to fix the mistake they made before another shop could look at it.
Total spent at European Auto - $1,674.54 not including oil change and pre-purchase inspection.
Total cost of repairing damage - $2,880 still pending.

Quality Poor - Fair
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Nima Ali

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DO NOT GO HERE!!
reviewed:
Optimum Auto Service Center
7649 Fullerton Road, Springfield, VA 22153
These guys shouldn't work on European cars. I took my S4 here and did their recommended fixes/maintenance (tie rods and upper control arms) only to find out later from Audi that none of it needed to be done. What's worse than that is they broke my front housings during the control arm installation and claimed no responsibility. Robert and Bashir the only two mechanics they have couldn't even get my car aligned on two separate visits. That's right I left the shop with a car that was unaligned AND broken housings courtesy of European Auto. Eurowerks and Audi both confirmed the damage could only be caused from over-tightening the screw, prying the screw out of the knuckle, or running the car into a brick wall. When I called the owner William to discuss my issue with the work done and how dangerous it was to release my car in that condition, all he could say was that his mechanics one of which has only been there for four months wouldn't lie. Great customer service! How much did it cost to learn they should be off working on Chevy's, only $1,811 dollars. How much did it cost to repair what they damaged in their shop, $2,880 dollars including $516 per front housing and $225 for the wrong tie rods they installed on my car.
SAVE YOURSELF THE AGGRAVATION AND GO SOMEWHERE ELSE.
This shop DOES NOT STAND BEHIND THEIR WORK.
Quality Poor - Fair
1
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Nima Ali

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Damage Housing courtesy of European Auto.
1
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Nima Ali

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DON'T GO HERE!!
reviewed:
Optimum Auto Service Center
7649 Fullerton Road, Springfield, VA 22153
Took my S4 to European Auto to do the tie rod replacement they recommended. Was given the car back out of alignment and told the control arms need to be replaced. Robert told me whoever looked at the car during previous inspection (European Auto) missed it, and driving out unaligned would only wear out my tires faster. Returned for control arm install and got a call from Robert saying spindles need replacing (spindles connect to control arms). Robert did not want to give me a quote on parts, and did not want to do the repair either. He recommended I go to Audi. He said the spindle could have been broken from the pressure of the new tie rods. I asked him if it could’ve been from me driving the car from the shop out of alignment and he replied No, this is not one of those things that breaks overnight. It’s takes long term wear and tear for it to even crack like that. (Why wasn’t this brought to my attention during the tie rod installation?) Left the shop for a 2nd time with the car unaligned. I was told it’s safe to drive until January and “just don’t drive it like you’re on the Autobahn.” I towed my car to Eurowerks and Audi for 2nd opinions. Both places told me it was extremely unsafe to drive. If I had hit a bump or pothole that screw would’ve come loose and the front end would have fallen on the ground. They were surprised I even made it 1 mile. Both shops confirmed it was damage caused from the control arm installation and could only happen from over tightening the screw or prying the screw apart to remove the upper control arms. Both shops confirmed the outer tie rods for my car were aftermarket and did not go to my car (even though I was guaranteed OEM parts) and the inner tie rods were damaged. Both shops called and spoke to Robert and William (European Auto Owner) in front of me and told him the only way the housing could be broken is from over tightening or forcing the bolt out. William accepted no responsibility for the work/damage done by his mechanics. I spoke to William regarding the safety of driving with the damage caused by his shop. He said his mechanics are telling him they didn’t break the housing and they were broken on both sides of the front end when I brought the car in to the shop. I told him how the knuckle was broken off completely. I explained how dangerous it was and that his mechanics let me leave the shop with my car in this condition. He said his mechanics would not lie and stated they’ve been working with him for 4 years. I informed him that Robert told me he had only been with the shop for four months and he had no reply. William said he wanted to see the damage and I should drive the car over to his shop. I explained again that the car has been diagnosed as unsafe to drive but he insisted that his mechanic was correct in saying it was drivable. I told William the part his shop installed were not OEM parts (they were cheap aftermarket parts) and I wanted to either get my money refunded or he would have to cover the cost of the repairs needed. He said the parts they put in were correct and he stands behind his parts even though he was not present during any of the work being done on either Saturday. He said he was willing to take a look at the car at my cost if I drove it over and I said I would be taking him to court. He responded “That’s not going to work, because it’s your word against mine.”
I sent William photos of the damage. He said the car should’ve never left his shop without him looking at it first. He asked me to drive it down there after I quoted Audi’s price for repair and I told him everyone except his mechanic is diagnosing as extremely dangerous to have on the road. He asked Robert again and came back to the phone stating Robert said it’s safe to drive. He said Audi was charging too much ($516) and quoted a price of $415 each side. I invited William and Robert to come up to Audi and take a look at the car on the lift and they refused. He was also not willing to cover towing to get it to his shop.
So to sum it up I have a shop European Auto Service and Repair that caused more damage than when I brought them the car leaving me with a non-drivable vehicle. Cost me more than what I spent at their shop, and assumed no responsibility for any of the damage even though two other shops came to the same conclusion as to what the cause of the damage was. Wanted me to pay them to fix the mistake they made before another shop could look at it.
Total spent at European Auto - $1,674.54 not including oil change and pre-purchase inspection.
Total cost of repairing damage - $2,880 still pending.

Quality Poor - Fair
1
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These guys shouldn't work on European cars. I took my S4 here and did their recommended fixes/maintenance (tie rods and upper control arms) only to find out later from Audi that none of it needed to be done. What's worse than that is they broke my front housings during the control arm installation and claimed no responsibility. Robert and Bashir the only two mechanics they have couldn't even get my car aligned on two separate visits. That's right I left the shop with a car that was unaligned AND broken housings courtesy of European Auto. Eurowerks and Audi both confirmed the damage could only be caused from over-tightening the screw, prying the screw out of the knuckle, or running the car into a brick wall. When I called the owner William to discuss my issue with the work done and how dangerous it was to release my car in that condition, all he could say was that his mechanics one of which has only been there for four months wouldn't lie. Great customer service! How much did it cost to learn they should be off working on Chevy's, only $1,811 dollars. How much did it cost to repair what they damaged in their shop, $2,880 dollars including $516 per front housing and $225 for the wrong tie rods they installed on my car. SAVE YOURSELF THE AGGRAVATION AND GO SOMEWHERE ELSE. This shop DOES NOT STAND BEHIND THEIR WORK.
• • •
Public - a year ago
reviewed a year ago
1 review
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