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Companion Care Vets Norwich Longwater
Veterinarian
Today 9AM–7PM
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Inside Pets at Home Retail Park, Alex Moorhouse Way Costessey Norwich NR5 0JT, UK
Inside Pets at Home Retail Park, Alex Moorhouse WayGBNorwichNR5 0JT
+44 1603 513100companioncare.co.uk
Veterinarian, PetsToday 9AM–7PM
Tuesday 9AM–7PMWednesday 9AM–7PMThursday 9AM–7PMFriday 9AM–7PMSaturday 9AM–5PMSunday 10:30AM–3:30PMMonday 9AM–7PM
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Ruth Royston's profile photo
Ruth Royston
a month ago
I feel that they are not fully trained at all due to the fact that they diagnosed my cat incorrectly. I had to take him to an out of hours vet to be told something else, and with that they can't except that they were wrong. Also with the incompetence of their system and them not being able to keep track of the care plans properly, I have had to deal with a shock of a bill, which I understand that I had to pay, but not being told there and then is making me angry. If I knew that my care plan had finished, I would have not followed through with the annual treatment. This is two of many reasons that I will be taking my pets elsewhere. To be honest I do think people should consider other vets as well, before settling with pets at home.
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Response from the owner - a month ago
Dear Ruth. I am sorry to read you are unhappy. If you would like to email your complaint to our customer services team they will investigate. The email address is CService@Vets4pets.com - they will take around 2-3 days to acknowledge receipt and 14 days to investigate, alternatively please call them on 01367 821821
lisa corn!!'s profile photo
lisa corn!!
4 months ago
very nice and very helpful staff and when your in a consultation you dont get rushed out the door!!
Harley Garner-Charlton's profile photo
Harley Garner-Charlton
2 years ago
ilove it
Max Morgan-Lucas's profile photo
Max Morgan-Lucas
10 months ago
Jonbecca Lord's profile photo
Jonbecca Lord
3 months ago
avoid at all cost !! put my bull dog puppy at risk as told on the phone that he was OK to walk along paths along as he didn't go on grass woodland, take him in today to be told that I was given the wrong information and he isn't allowed. misinformation like this could of cost out family our new pet... vet could only say sorry . please if you love and care for your pet avoid this place.
Response from the owner - 3 months ago
Dear Jonbecca. I am sorry to read you are unhappy. If you would like to email your complaint to our customer services team they will investigate. The email address is CService@Vets4pets.com - they will take around 2-3 days to acknowledge receipt and 14 days to investigate, alternatively please call them on 01367 821821
X Bian's profile photo
X Bian
7 months ago
Joshua Rooker's profile photo
Joshua Rooker
4 months ago

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