He misses one big point, though: If you want to maximize your helping potential, you must continuously serve yourself while serving others, and sometimes you may have to focus on only serving yourself. You must find the balance. For example, if you're unhealthy right now, you may be able to help no one, but if you are fully 100% healthy, you have a greater potential to help others. In whatever way you feel that you can maximize your potential is up to you.
We must always feel empathy for those going through emotional and physical pain and keep them in mind. Always. Society has for generations travelled astray from empathy.No doubt that was unbelievably insightful from Dr. Teo so thank you, but I thought I would add my 2 cents. Also, if I were watching this speech live, I would have definitely gotten up and given him a hug.