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Skilja
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Document Understanding - thoughts, articles and news around intelligent analysis and recognition of content
Document Understanding - thoughts, articles and news around intelligent analysis and recognition of content

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Skilja's posts

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Our classification designer in the Skilja Content Classification system has a built in visualization that lets you easily see the migration of documents into other classes. Typically an organisation can assign a cost with each export and import. The cost can be different for each pair of classes where this happens. Migrations within a set of subclasses are often not very expensive if they relate for example to documents that anyway are processed in a department. On the other side an import into a class that leads to an automatic payment can be very expensive. This can be mitigated by assigning different thresholds to such classes, which SCC allows. The confusion matrix allows you to find out where these need to be applied.

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How to avoid bias in business processes:
In a recent article on the meaning of words we have shown how the sound of words influences our perception. There are a lot more linguistic associations that influence the way we think and behave, which introduce bias. If for example I tell you that I am driving north across a hilly terrain, would you expect the trip to be mosty uphill or downhill? In fact most people associate movement to north with uphill and to south with downhill.

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But, if I had to highlight the one pivotal issue to improving processes at insurance companies, the ‘right next step’ would probably be it.
What is the ‘right next step’? It essentially means being able to make sure the most appropriate and most efficient process is followed at each step in all processes that insurance companies undertake. This is crucial to: ensuring correct processes are followed, being able to maximize automation, being able to assign appropriate resources (for example – highly-skilled employees should handle complex claims) and being able to improve the speed and quality of customer service.
- See more at: http://www.readsoft.com/blog/readsoft-blog/2013/04/19/the-%27right-next-step%27-in-insurance-companies#sthash.0VLMFWpn.dpuf

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Users of classification software feel uneasy if they are presented with a black box and do not understand the decisions of an auto-classifier. Therefore explaining and displaying a result is of high importance in each classifier implementation to achieve user acceptance. This is why Skilja has put such a high emphasis in the visual representation of the result. The last level of detail, after having looked at global results and the comparison on class level, is the view on single documents.

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"The seagulls by their looks suggest that Emma is their name"
The Meaning of Words and its relation to Classification

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Good read:
Does your automation solution control SLAs? Five questions to help you find out...

Service level agreements (SLAs) are key contracts in any shared services or business process outsourcing (BPO) relationship.

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What is a good classifier (3/4):
Digging deeper into the results a more detailed analysis of potential conflicts and overlaps can be made.  This method also shows the capability of a classifier to resolve these and gives us another measure for the quality of the classification engine used. To this purpose we analyze pairs of classes and the classificaton confidence for these. The graphical representation of this analysis is the Overlap & Separation Graph which will clearly show if there is any significant interference and what is the conflict level.

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Why Google Is Investing In Deep Learning - not new but good summary of where all this is going.

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The inverted-precision graph is a good way to uncover a weak classifier or to an incomplete training set. Therefore a good classification toolkit should always provide the means to create an visualize the results in this way.

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Skilja is proud to announce that we have received a grant from the European Union supporting a research and development project to improve OCR on historical documents. The grant is provided through the Eurostars program of the European Union. This program supports research-performing small and medium enterprises, which develop innovative products, processes and services, to gain competitive advantage. It is a transnational program, where projects have partners from two or more Eurostars countries.
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