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Make My Cake
Wedding Bakery
Today 9:00 AM – 9:00 PM
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121 St Nicholas Ave New York, NY 10026
121 Saint Nicholas AvenueUSNew YorkNew York10026
Wedding Bakery, Wholesale BakeryToday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PMSunday 9:00 AM – 7:00 PMMonday 8:00 AM – 8:00 PMTuesday 8:00 AM – 8:00 PMWednesday 8:00 AM – 8:00 PMThursday 8:00 AM – 8:00 PMFriday 8:00 AM – 9:00 PM
Retail and wholesale bakery specializing in southern layered cakes, cobblers, pies and cookies. Decorated cakes for all occasions in various flavors like red velvet, butter, carrot and chocolate.
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Review Summary
38 reviews
5 star
18 reviews
4 star
9 reviews
3 star
2 reviews
2 star
4 reviews
1 star
5 reviews
Well-known outfit with a homestyle, Southern vibe for specialty cakes, cheesecakes, cupcakes & pies.- Google
"A slice of cheesecake and red velvet cake was bought today."
"Cupcakes yummy."
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Kissy Selles
3 weeks ago
I wish I can give no starts. They simply don't value customer service. I place an original cake order, really simple to be specific. I call the store and ask if I was able to change the design of my cake. To be quiet honest I didn't want to get their cake but I have already paid for half of the cake, so I had to deal with it because they don't make refunds- understandable. I'm not an entrepreneur but I know business and they have lost the sense of this bakery is there because of the customers- we're making revenue because of the customers. I told the manager Emarol (not a very welcome person) that she needs to be the examples to her employees and care more about customer service. I order a red velvet round 12" cake cover in soft pink butter frosting, they charge me $125 for it add $10 for the soft pink in it. I was happy with my original order but I wanted to add another tier to the cake. I actually wanted to have a 10" and a 8" red velvet soft pink butter frosted but for that she was charging me $350. She said in a very rude and disrespectful tone is actually $10 the slice when is tier but she will give me a good price of $9 a slice. My point to her was that I didn't care how expensive it would be of customer service was excellent. That didn't go throw her head. I felt as a customer I wasn't value. My money is not good. To leave behind that when I first spoke with her she told me to have a sit and send the picture of the cake I wanted to an email and that they will give me a price. Emarol left to the back of the store and started talking crap about me and how I wanted to change the cake. Not only did she offend and disrespected me but her crew follow. That person shouldn't be a leader at your bakery- little by little she will bring you down. I'm really sad that I had to experience such behavior and the fact that I have no choice but to deal with it. I just hope that when I go and pick the cake up is a better experience and there is nothing wrong. I hope they end up being professional with my cake and I will held them responsible for anything going wrong with it. I have notice that the manager only responds to those who write good reviews or have slight problem with the sponge of the cake. I hope to get a respond because I want to know that at least the owner is responsible, professional and value all customer. I would not recommend anyone to come to this bakery at all.
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Response from the owner - a week ago
Kissy , first let me apologize for your experience, there was no excuse for her tone or demeanor. My goal is to work with clients to meet their needs, nothing is cookie cutter when it comes to placing an order. My team is also instructed to bring client concerns to me and I am sadden to say this wasn't. No one likes to read a review where a client's needs weren't met, but I have to say thank you for posting. We can't improve if we don't know where problems exist and you listed several things I need to address immediately. Your concern may not have been isolated so it has prompted me to review our leadership and training. Placing an order has to meet your satisfaction, if you weren't satisfied prior to your order being completed there is room to cancel. We built our company from the home on word of mouth, that remains our foundation for growth. I'm sorry you were given the impression we don't care. I may not be able to change your first impression, but would like to continue this conversation if you can please email me direct Sweet Regards, Aliyyah Baylor President 2129320833
Matthew Markiss
5 months ago
They were very tricky over the phone. I called them to order some cheesecake for delivery. I made my order and also purchased some candles with it(they sell 3 of them for $1,5). Well I thought everything was great. My cake was supposed to be delivered by 12:00pm... At 12:30pm, I called them to see why my delivery didn't arrive. The lady over the phone said, it is on its way and It is getting late because of the traffic( over one mile distance between locations.) Oh well. At 1:30pm, there is no cake coming yet. I called them back again. A different lady over the phone this time, she said that my cake was scheduled to be delivered at 2:00pm. It will be on its way soon. A totally different story this time. Well nobody can correct them right? Some people just like little lies:) At 2:30pm, My cake finally arrived Yuppi! :) Oh wait a minute, there is no candle with it. At the end, cakes were ok but not worthy of communicating people like that at all. I am not ordering from them again.
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Tiffany Hill
2 months ago
It didn't taste like it once did it taste just okay it was also falling A part while I was eating it $6 for A slice of cake is ridiculous never again.I also agree with the other posters their customer service is very horrible.
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Sam H Snyder
7 months ago
Nice to have fresh cake, but a bit dry for my preference. The cakes are good, but for an establishment that specializes in cake and nothing else, I expected spectacular and it was not that.
Response from the owner - 7 months ago
Hi Sam Thank you for your post...we am to deliver a sweet experience to all our clients. Sorry we didn't meet your expectations, please contact me at Aliyyah Baylor Owner
merald drayton
in the last week
Nothing. I ordered the cake 3 days before. When I got there I had to wait an hour to get my cake. Terrible customer service. I will never give them my business again.
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Jonathan L.
5 months ago
This place is really good! Apparently, Tina Fey is a fan of this bakery too! I tried the red velvet and vanilla cupcake with lemon icing and they were both delicious but a little on the pricey side.
Nailah Armanie
4 weeks ago
The strawberry short cake is always the best, it's so good.
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Maryann Yin
7 months ago
The portion sizes are quite large. The cakes themselves are not super moist except for the red velvet. All of the icings are way too sweet.
Response from the owner - 7 months ago
Thank you for stopping in and posting your thoughts about your experience. I will review how the cakes are kept in the refrigerated case to make sure our products meet our clients satisfaction. Hope to see you again soon. Aliyyah Baylor


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