Response from the owner - 3 months ago
We are very sorry that your disappointed with the outcome. Between the estimate based upon your sketch and installation you removed the backsplash, the 15 year sealer and changed the dimensions of the island. You signed off on all three changes. We came to your house verified, measured and went over every single overhang and dimension prior to fabrication. These were your final choices which you acknowledged in writing.
It is not uncommon for selections to change and dimensions to be altered right up until fabrication, for that reason we come to your home (template) and go over all details and require each customer to sign off on all their final selections and sizes. The dimensions match your final selection signoff 100%.