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Five Guys Burgers and Fries
Fast Food Restaurant$
Today 11AM–10PM
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1339 Coolidge Hwy Troy, MI 48084
1339 Coolidge HighwayUSMichiganTroy48084
(248) 649-3483fiveguys.com
$Fast Food Restaurant, American Restaurant
Fast Food Restaurant
American Restaurant
Takeout Restaurant
Today 11AM–10PM
Thursday 11AM–10PMFriday 11AM–10PMSaturday 11AM–10PMSunday 11AM–10PMMonday 11AM–10PMTuesday 11AM–10PMWednesday 11AM–10PM
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Review Summary
4.2
37 reviews
5 star
19 reviews
4 star
12 reviews
3 star
2 reviews
2 star
1 review
1 star
3 reviews
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.- Google
"I mean, if they leave out one topping, fine."
"Just about every single time I call to place an order, they will put me on hold."
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Ro Slee's profile photo
Ro Slee
4 months ago
I finally have to let this off my chest. For the life of me I can't understand why they are so horrible at speaking on the phone. Just about every single time I call to place an order, they will put me on hold. And when I'm put on hold, more likely than not they accidentally hang up or simply forget that I'm on hold and I wait for what seems like forever. I've put up with this for years but this last time was the final straw. I just called to place an order, and of course the guy puts me on hold. And of course, he accidentally hangs up... AS USUAL. I called back and told him he hung up on me and he said sorry. Then I proceeded to place my order. Instead of acknowledging what I said, he's just silent. There's a long pause so I asked if he's still on the phone. He finally talks and says "yea can you hold on for a second?" So I wait as there's a long silent pause on the phone and then he finally takes my order. When I'm done placing my order, again he simply says nothing at all. He doesn't say thank you we'll see you soon or it'll be about 10 minutes or whatever NORMAL people will say to acknowledge that they took your order and everything is good to go... he just says nothing. So I ask him "are we all set?" Again, just silence, but he's still on the phone because I can hear background noise. I said "are you there?" Still just silence. So I wait on the phone just to see if he even remembers he was just speaking to someone on the phone, because honestly this guy just seems incredibly slow. Then he just hangs up without saying anything. I know reading this it doesn't sound like a big deal and people think I'm overreacting. If this only happened once, then yes I'm overreacting. But this happens just about every single time I call them. It's incredibly annoying to have to deal with these people who seem like complete idiots once a phone is pressed against their ears. And yes, I know I can place an order online, but that's besides the point. It's the principle of the matter. Why can't you guys just act and behave like normal people on the phone? Why is it always such a chore to speak to any of you over the phone?
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Russ Hopkinson's profile photo
Russ Hopkinson
3 weeks ago
Great burger, delicious fries. What more do you need?
Phil Poirier's profile photo
Phil Poirier
a month ago
It's 5 Guys... How can you go wrong! Service was good.
Eva Maslach's profile photo
Eva Maslach
in the last week
Food gave me the worst heartburn of my life. Literally could taste the grease as it dripped off my grilled cheese
Josh VanValkenburg's profile photo
Josh VanValkenburg
6 months ago
It's much tidier than the downtown location. Tasty, bit pricy junkfood. A good once in a while treat. Make sure you grab the cajon fries!!
aesthetic avocado's profile photo
aesthetic avocado
a month ago
Burgers are good, fries are great. Free peanuts. Wish they had an option to cook the meat medium and medium well.
Edward R. Chapman's profile photo
Edward R. Chapman
a month ago
Good Burgers and tasty fries free peanuts and quick service
Austin R Feys's profile photo
Austin R Feys
5 months ago
Great burgers at cheap prices. Very clean restaurant with helpful staff

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