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NICE
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Enabling Organizations to Operationalize Big Data​
Enabling Organizations to Operationalize Big Data​

128 followers
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Watch as Ingrid De Leeuw of Nimble Group (Pty) Ltd discusses the successes they've had with Nexidia Analytics and unexpected ways that they have benefited the company.

Watch here >>
https://okt.to/QJCb16

#Nexidia #analytics
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“At Thomas Cook, we are investing in process automation initiatives as a pillar of a transformation programme intended to liberate cash for investment in marketing and to accelerate growth."

See how NICE RPA is making this happen >>
https://okt.to/Uo3YGY

#RPA #contactcenter #automation
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"Based on unique machine learning technology, the new capability allows contact centers to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud. This feature allows contact centers to take proactive steps in protecting their consumers by stopping fraud in its tracks immediately upon deployment."

More via Global Banking and Finance Review >>
https://okt.to/4f36l8

#RTA #fraud #machinelearning
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NICE is pleased to congratulate Alliance Data for winning the 2018 NICE inContact CX Excellence Award for Best Customer Experience! Over the past year, their use of our comprehensive solutions have allowed them to constantly improve the overall experience for all their customers. 

Read more about their award-winning story here >>
https://okt.to/40ugNX

#CX #customerexperience #custserv #contactcenter
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“To be able to give [customers] a “personal touch”, businesses need to gather data about their customers: history, preferences, past interactions.” 
NICE's CMO, Eran Liron, spoke to TechRadar Pro about the challenge of providing a personalized customer experience in an age when customers don’t trust businesses with their data.

Check out his article here >>
https://okt.to/p0ZPil

#CX #dataprivacy #compliance #customerexperience
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"At NICE, we analyze billions of transactions in real-time for our customers and provide unique insights that help companies use data effectively for their daily operations."

Read all of Eran Liron's interview with AiThority here >>
https://okt.to/9IVtvh

#customerexperience #contactcenter #CX #AI #bigdata
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The cloud used to be a scary place. Organizations were excited about it, but they weren't willing to trust it. Today, those who trust in the cloud significantly outnumber those who don't.

Are you still scared of the cloud? Here's why you shouldn't be >>
https://okt.to/wTdNHu

#CXone #cloud #contactcenter #customerexperience
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NEVA accelerates everyday workflows for both front & back-office employees by driving efficiency, ensuring compliance, and locating opportunities for agents to up-sell. 

See how NEVA may be a true differentiator for modern businesses via UC Today >>
https://okt.to/vMNWvb

#NEVA #LeaveittoNEVA #WFO #CX #contactcenter
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Thomas Cook has implemented the NICE Robotic Process Automation (RPA) solution for its UK operations, which it says has saved millions in operational costs over a 24-month period.

Read more about the implementation via Call Centre Summit >>
https://okt.to/JmRTfw

#RPA #contactcenter #customerexperience
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SVL Business Solutions has been working with NICE for over 18 years. Director Peter Gough talks about the many benefits of being a NICE portfolio partner, which has led to the creation of some outstanding technologies.

Watch here >>
https://okt.to/LEAckd

#contactcenter
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