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Jenn K
Lives in Chicago


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Made a payment through automated service on phone, but the service said that my payment did not go through. I called back and made a payment with a live person. Few days later, I see both charges pending on my bank account. I figured one would fall off, but it didn't. I called ComEd and the CS agent told me to talk to my bank. I knew they wouldn't help since the payment already posted. She suggested that I keep it as a credit on my account. I told her that I didn't want to considering it was their fault. Very reluctantly, she offered a refund but said it would take 30 days. Of course it does. So I finally got my check from ComEd and it was only 111, when I overpaid 214. I thought maybe they kept the money as a credit on my account, but I have since received a new bill and no credit. So please tell me ComEd, what did you do w/ my other 103 dollars???
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Public - a year ago
reviewed a year ago
Unprofessional collection practices. I provided documentation showing that I was not liable for the debt Steven Torres was claiming I was. I provided the contact for the billable party to Mr. Torres. Since the billable party cancel the product and license, he could not collect there, so he continues to threaten me with ligation. I filed complaints with BBB, CFPB, and State Attorney. I am now contacting Kaplan's client to make they're aware of the ill representation of The Kaplan Group. I will continue to file formal complaints and post reviews to exposure your unethical practices. You cannot harass people into paying debts that are not theirs.
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Public - a year ago
reviewed a year ago
2 reviews