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CoCo Key Water Resort - Hotel - Convention Center Waterbury
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3580 E Main St Waterbury, CT 06705
3580 E Main StUSCTWaterbury06705
Hotel, Resort
The CoCo Key Water Park Resort in Waterbury, Connecticut has an indoor water park and offers luxurious hotel amenities and accommodations for families and groups coming to Waterbury.
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3-star hotel
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Booking links sponsored. $109 incl taxes & fees
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Review Summary
74 reviews
5 star
15 reviews
4 star
13 reviews
3 star
8 reviews
2 star
16 reviews
1 star
20 reviews
50,000-sq.-ft. water park with slides, activity pools, arcade & more plus overnight accommodations.- Google
People talk about lazy river, one night, lifeguards, amusement parks and park passes
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Ana de Aguiar's profile photo
Ana de Aguiar
reviewed 2 weeks ago
This place should be shut down. I visited the park the first few months it had opened and it was okay. But now they downgraded so much. The bathrooms are always dirty, used towels everywhere, the showers are always nasty. There was a water dispenser for the public and they removed it, now you have to buy your own water in a place where a hot dog on a bun costs $4.25 and its about 5" long and you'd be lucky to get 4 bite out of it. This place is ridiculously costly. I went there about a month ago for my niece's birthday party and they didn't charge for my 2 year old, so my husband and I only paid about $78.00 for the two of us. And we went there this past weekend for another birthday party and they charged for my 2 year old, they don't even have a special or reduced price., this time we paid $113.00 for 2 adults and a 2 year old. For a water park that doesn't even provide their customers with drinkable water this is ridiculous. Not to mention the arcade, which you buy a $5 credit card and you swipe on the machines to play and the machines don't work and they still use up your credits, even though the machine didn't work. I guess my expectations were set to high for Waterbury. Customer service is horrible, not polite at all. All the times I've been there the girls that are on life guard duty are more worried about their hair getting wet than the safety of the people. Whenever the bucket overflows they would run away as if they were made out of sugar. Have had really unpleasant experience here, and I'm done giving this place chances.
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Joanne VanSlyke
reviewed in the last week
The water park was the only part that was enjoyable for my kids. The pool water was cloudy and looked dirty, as well as the water in the amusement area. The hotel was beyond horrendous. The first thing I noticed was overflowing trash cans in the parking lot. People were smoking by the main entrance where I walked through with my children. The parking lot was partially lit with broken lamps. The first thing I noticed was how musty and moldy the lobby smelled when I walked in. The woman at the front desk flirted with the maintenance man as I was waiting to be checked in at 11pm. The lobby and courtyard area was beyond filthy. The carpets looked like theyt haven't been vacuumed in months. The elevator was disgusting with garbage on the floor and in the plastic ceiling tiles. Our room smelled worse that the lobby. The bed was not made. The sheets were dirty. The bathroom was horrifying with garbage on the floor, rust on the toilet, and a vent with and inch of dust bunnies in it. The shower curtain had mildew stains on it. There was garbage in the drawers in the room. The phones did not work. There was a broken lamp on the night stand and a broken light fixture that looked like it was going to fall off the wall. The back door leading to the balcony would not lock. The curtain covering the back door was so filthy and dingy. I instantly felt sick minutes after I walked in the room. Again, the carpet was not vacuumed. The room was completely unpresentable. The TV was fuzzy and there was no internet service. The ice machine in the hallway was rusty and out of order. I had to walk to a further ice machine to get ice to keep my infant's formula cold. I would have left the very next day but didn't feel it was fair for my kids to leave so soon, so I sucked it up. We were so disgusted by the room, we immediately went to the store to purchase anti-bacterial wipes to wipe down the room. We also purchased sheets and pillow cases the next day because we did not trust that the sheets on the bed were clean. When the housekeeper "cleaned" the room the next day, she did not even leave another role of toilet paper. Instead, she left a roll with about 6 squares of toilet paper left on it. When I complained to the manager, she did not write down my complaints. I felt that it was not handled appropriately and that my complaints will never be addressed. I will NEVER return to this resort nor will I ever recommend this place to any of my family and friends. What an utter disappointment. My kids really looked forward to our trip there.
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David Marrocco
reviewed a month ago
Attention to all thrill seekers, does this place have a show for you. If you want to stay at a place that screams luxury, Coco Key has it all. At Coco key, luxury means "the barest of essentials". It is a way over-priced Motel 6 with a complex. Do you like hot food, everybody does, but enough to pay $25 bucks extra for a microwave? It doesn't come with the room. Oh and nor does a mini refrigerator. Tv (clued down to the stand), bed (stained with blood), bathroom (with a broken shower curtain) , that's all. Coco Key believes in 84 degree weather all day indoors. Some would say, "Yeah, for the water park, that's great." It would be, but not at Coco Key, they believe in keeping the WHOLE establishment at a cool, crisp, 84 degrees. Like sleep? That delicious heat permeates all rooms and keeps you roasting like a hot sausage all night long. The AC units don't even bother trying to kick on. If you get toasty, which you will, instead of tossing in your sleep, you may want to enjoy the view from your room that overlooks the atrium inside the hotel. Do you like having an "Adult Curfew" . I am thirty-five and didn't realize I had to be in bed at 11:00, but the hotel literally shuts down after 11:00. Nothing to do but watch TV, stare into pitch blackness on the balcony or listen to the random hotel strangers try and break into your room while you bake it in. My brother was sitting on his bed and his wife walked into the room while a grown man followed her in. When he saw my brother sitting there then ran out of the room as fast as he could. My brother was like WTF? At Coco Key, their "survival guide" that is placed in every room states that after 11, do not venture out of the hotel room alone and use the buddy system to prevent "issues". If someone knocks on the door and tells you they are with housekeeping, call down to the front desk to make sure they are, who they say they are. That is Awesome! If you make it through the night, you can always enjoy the disease infused water park indoors or take a dip in the piss fueled hot tub that says "no kids under 18". Be careful for other adults throwing a tantrum at you for telling there kids to "get the out of the hot tub", because they are too young. Jabba the Hutt and his wife were furious with my wife for telling their kids to obey the rules. Clearly those people can't even obey the rules of a 2,000 calorie diet so what's hot tub rules to them? Finally, if you forgot to bring band-aids you are in luck. Superabundant to the park/hotel are used band-aids carefully placed in all the major/minor areas of the complex. Stairways, pools, water rides, floors, under your bed, it just doesn't matter. Shows they care! Finally, we were on our way downstairs and needed to take the elevator, a staff member saw us coming and shut the door to the elevator in our face. I want to continue and could, but I am all Coco-ed out. Aside from all the laughing at our misfortunes, it was a pretty terrible stay. I want to say this place could be great, but it needs the right focus, which it clearly doesn't have at the moment. The reason for all these bad reviews is due to the fact that this place doesn't take care of the people most important, the people actually paying for the experience, the adults.
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Erica McKitchen's profile photo
Erica McKitchen
reviewed 2 weeks ago
This was by far the most horrible trip ever. It was a 2 hour drive with 2 children. to be treated like crap and ignored. Upon check in there was 4 males behind the counter and 1 female who was helping us (I would use helping lightly) the men where screaming and laughing the hole time. We asked for an upgraded room and she said there was only a presidential for 499.99. my husband and I where thinking and she said "Well"!!! so we said no. she told us the room was 100 more than quoted and when I questioned her, with an attitude I got "There's Tax you know"!!! I said over $100? she said no there was a cash deposit, I had to pull the information out of her. she handed us our room keys and my husband went to hand her a $5 anyway (not sure why) she walked away without saying a word to us and leaving the money. I get to the room and its dirty. so I call down to the front and they wont answer the phone, (there having to much fun at work im sure!) Finally they answer and they have an attitude as if im bothering them. shocking I asked for the manager to call me back, When she does an hour later she called me a completely different name. and said there was nothing she could do if I wanted to check out she would arrange it, so I said yes, then she said she could upgrade me to a junior suite, (wasn't told about that at the front desk!) so I said sure thank you! she sends up the keys and we change rooms. in the new room the ac is broken there's no room service menu, and no sheets on the pullout bed, new call down for a menu and sheets, we got a hand written menu and they never sent up our sheets ever. my husband had to go to the linen closet and get them ourselves. worst trip ever. wont go back again.
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Doug Christensen
reviewed 2 months ago
This place is a little cheesy but plenty of fun for a family with kids. Our 6 year old son enjoyed himself immensely! Looking at other reviews, some of these haters and complainers need to relax a little and remember that this place is in Waterbury Connecticut. Show up with low expectations and you'll have a fantastic time - show up thinking it's going to be a five star hotel and you'll be entertained like you're at Disney World and you'll be disappointed... I would suggest bringing your own towels to the water park because the ones they provide are quite small and they run out.
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Mohamed Attya
reviewed 3 months ago
cheating is their address. i got a reservation for 2 night Dec 27th to 29Th 2013 waterpark package. i got the email with total 343.85 for total stay of 2 nights( 299 plus tax). it was the worst when it comes to rooms and food even the waterpark itself. it sucks. not only this by the time we did check out, they charge us 685 claimimg that 299/night. No way to get my money back even i have the email. Ready to be shocked not only me another 3 costumers later on did show up to check out and got the same problem. Save your money don't go there
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