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(Remodeling | Toronto, Canada) (Oftentimes, customers want free advice on the phone on what to do in order to save on getting an estimate or a inspection.) Caller: “I need advice on something. Let’s say I have a big wall dividing the kitchen and the dinning room, but I want to open it up so I have a big room. Can I do that?” Me: “Well, probably, but there might be complications. For example, if you have a load bearing wall, we’d need to set it up...
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Hopefully that call was monitored for training (and legal) purposes.
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