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Anthony Healy
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Have him in circles
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Have him in circles
91 people
Mike “Wonho” Hong's profile photo
Brian Buch's profile photo
Larissa Markarian's profile photo
Patrick Gillooly's profile photo
Mike Lemire's profile photo
Rahffety Maxwell's profile photo
Nathan Barr's profile photo
Shannon Phypers's profile photo
Greg Elchert's profile photo
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Chuck has been extremely helpful time and again understanding to my need to be in and out of the service center quickly on different occasions. On one occasion, the time written down that I had to leave was 10:00, though it was misinterpreted as 1:00. I didn't notice this until it was close to 11:00, and I had an appointment I needed to get to. I needed to get my car back asap, and as soon as Chuck realized the service team misinterpreted the time need, he had my car pulled around immediately and did not charge anything for the oil change, saying "I can't give you back the time, but I can give you back the money." While this was the first time there had been an error in timing on Toyota's part, it was the way they dealt with the mistake that was so fair, and impressive. I honestly didn't expect anything in return for the honest mistake, but the effort to make amends and go the extra mile with respect to my schedule was above and beyond. I'll definitely return.
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Public - a year ago
reviewed a year ago
1 review
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