Response from the owner - 4 weeks ago
Tristan, thank you for your detailed review. We use these where possible to improve conditions and processes. It is hard to improve the age of a building, but good maintenance will go a long way to preserving. I hear your concerns with maintenance. I am happy to inform you and other current/future residents that this property hired a new manager this week (10/26/15). Please stop in and meet Donna. I believe that conditions will improve with her attention. We thank you for choosing to make your home at Reserve at Research Park. We hope to turn around your "zero star" impression and help you love your home.