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Matthew Fairchild
Works at TinyCo
Attended Rice University
Lives in San Francisco, CA
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Hi gang! Just a reminder, the February OCTribe is tomorrow in San Francisco :) this month's presenter is Meghan Murphy, the Senior Community Manager for Twilio. She'll be talking about how to "build, grow and defend" a developer community.

It starts at 7, and it's at 435 Brannan St. The invite has info on streaming as well.

'Twill be fun!
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Hi gang - there's another OCTribe community meetup happening in the Bay Area tonight, with guest speakers from the Arts scene talking about social media and community building. Dan Meagher, Maura Lafferty, Danielle Siembieda and Carly Severn head up the panel.

If you're in SF, the venue and speaker info is:
http://www.meetup.com/octribe/events/90698652/

If you'd prefer a livestream, it'll be on Ustream here:
http://www.ustream.tv/channel/san-francisco-online-community-meetup-group

Full disclosure - I volunteer for these Octribe folks ;) I've loved it as a networking event for us CMs in the area.
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SF Bay Area Community Aficionados™, there's a meetup at 6pm tonight in San Francisco for us Community Managers. The speakers tonight are:

"Randy Farmer, Community Pioneer and O'Reilly Author
Scott Moore, Formerly of Schwab Foundation and WikiAnswers
Maria Ogneva, Yammer
Moderator: Bill Johnston, Autodesk"

More info can be found here:
http://www.meetup.com/octribe/events/71085102/?a=ea2_grp&rv=ea2&_af_eid=71085102&_af=event

See you there!
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I'm going to try to go, if it stops raining!
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Matthew Fairchild

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PocketGamer named TinyCo #32 on its list of top mobile developers for 2012 :D hooray, and congrats to everyone who made the list!
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Matthew Fairchild

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You monsters! 51% of people who cheat at social games also park in handicap spaces, or steal towels from hotels, or take my pen and don't give it back.
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Do y'all share user stories with your company? How do you keep the pipeline filled with interesting tales? How do you encourage the company to establish time and processes to take them in?

I'm working on a talk about finding and presenting stories to developers/managers/executives/everyone, and would love to hear more about how others tackle this. Pipelines are lots of work!
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We have a weekly manager meeting where we discuss Big Wins for the week and top complaints. The meeting is on Friday mornings for about an hour. Usually Community team, Marketing Executive and a few other marketing team members in the meeting.
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My friends, a toolbuilding question: when designing a commenting system, what moderation tools do you scope along with it? In particular:

- Must haves (absolutely-necessary-or-our-community-will-turn-into-a-swarm-of-angry-bees)
- Good to haves (high impact, but not necessary to keep the lights on)
- Nice to haves (makes the day to day easier and more efficient)

I'd love to hear your thoughts!
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Laura Norvig's profile photoEvan Hamilton's profile photoMatthew Fairchild's profile photo
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Very interesting. Thanks y'all.

To expand a bit, I'm looking at commenting and moderating systems that may exist outside of a blog or forum - in particular mobile apps. In a native experience, we don't have the benefit of an out-of-box solution, and we need to spec out any moderation tools in advance. It's an interesting problem :)

Tools that can delete and hide comments make sense, along with banning users. Even something as simple as warning a user has a lot of gears to it, such as surfacing the warning to the user.

Restricting to authenticated users is definitely huge, both from an engagement and an enforcement perspective.

I'm also pondering things like reporting systems. Do you prefer tools that dump all reported comments into a single queue, which a moderator can act on? Or do you prefer crowdsourced enforcement, where a certain number of downvotes hides a comment? Going into this with the assumption that we will have to enforce our policies, what are the best tools to give those policies teeth without taking up an unnecessary amount of agents' time?
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#1: Use travel delay as opportunity to stop rather than get stressed. When the world stands still, let it. [Karl Durrant]...

Doing that right now :)
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Why community matters: Mojang hires members of its modding community to grow Minecraft
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iBooks Author requires OSX Lion? Really? Well that's frustrating and baffling.
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People
In his circles
108 people
Have him in circles
129 people
Shelby Goad's profile photo
Howard Wen's profile photo
Carla Guzzetti's profile photo
Zac Elsik's profile photo
Eric Mueller's profile photo
Beatriz Meza's profile photo
Drew Perry's profile photo
Work
Occupation
Writer, Copywriter, Social Media Marketer, Online Community Builder
Employment
  • TinyCo
    Community Manager, 2011 - present
  • Storm8
    User Relations Associate and Community Manager, 2011 - 2011
  • RockYou!
    Community Manager, 2010 - 2011
  • SullivanPerkins
    Copywriter, 2007 - 2010
  • Pritchett, LP
    Editorial/Production Assistant, 2006 - 2007
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Currently
San Francisco, CA
Previously
Dallas, TX - Houston, TX
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Tagline
I play games at work
Education
  • Rice University
    English, 2002 - 2006
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Male
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