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Urmilesh Dixit
205 followers -
I am that irritating one who always stays happy.
I am that irritating one who always stays happy.

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On #towelday, the best wish I have is for you to know what it means! Happy Towel Day:)
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Week 14 (96 consecutive days on Twitter, that is - tweeting every single day!) of begging +HDFC Bank to do something as simple as doing the right thing. Which is nothing but,
a. stop using the RBI-disallowed negative option marketing (also called 'opt out' that uses silence from a customer as consent to be charged)
b. publicly apologize for taking SO MANY customers' silence as acceptance to charge the program management fee every quarter, quarter after quarter, year after year even as the customers in question had clue that their silence has been converted into an agreement to be in a paid program
All this from a bank that has been rated right at the top by +Business Today and +KPMG. I have written to the Banking Ombudsman of Karnataka zone twice on email and even sent a printed complaint letter with proof of multiple people who are surprised by the charges and citing RBI notes where negative option marketing is explicitly barred. ZERO... yes, ZERO reaction from Karnataka's Banking Ombudsman, even as the Banking Ombudsman of Madhya Pradesh and Gujarat (to whom I had also emailed, among other states) had written back to me asking me to raise this issue with Karnataka's Banking Ombudsman only.

Barred-by-RBI tactic.
Bank continues to claim they have been 'fair and transparent'.
Karnataka's banking ombudsman refuses to even acknowledge my complaint, not once or twice, but thrice.
Incredible. huh?

If you have an account with HDFC Bank, please check your emails and statements for program management fee that you may be paying simply because you did not 'opt out' of it, even if you had no clue that you have been roped in without your consent.

Full details: http://bit.ly/UnethicalHDFC
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Thoughts on Brooklyn
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Much delayed thoughts on Udta Punjab
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some thoughts on train journeys of years past...
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Your Monday morning dose :)
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