I wanted the V2 for the Micro SD, removeable battery, Waterproofing and Camera mainly. The other features were all "nice add-ons", in the end I have gone for a Sony Xperia Z5, which I can't wait for...MicroSD 200GB, Waterproof and 23MP camera. I hope it will be as good as the Samsung S6, as they are currently in my opinion one of the best camera's. The lack of OIS on the Sony camera is a shame, by the "SteadyShot" software version is supposed to be quite good. Bear in mind the V2 camera was supposed to be a Sony sensor, I think they moved to this after the "Sharp" one failed testing.
As for the company, I believe that their main problem stems from the fact that all of the senior staff are very technical and don't process very good people/communication skills and therefore they are so caught up in the production of the phone that everything else suffers. Based on the conversation that I have had with their staff on the phone that both the support staff and pr/communications are "outsourced" that these companies don't have the same "passion" as the Saygus senior management. Saygus's BIGGEST problem, aside from honesty, openess and commuincations is their arrogance. They "think" that their phone is the best and ever one will want it no matter what they say/do...."Welcome to the real world Saygus", people are voting with their requests for refunds...
Also because I have litte social life at the moment I sent an email to Mr Chad Sayers, CEO of Saygus to advise him of this fact...this was after I called their office to get his email address and to warn them of the "incoming", I fully expect either no response or some BS about how sorry they are and that they are working "very hard to produce the best paper weight...er Smart Phone in the World" etc.
Anyway if you want a laugh, see below:
Just thought you would like a little update regarding the information you are telling customers about how to get a refund.
The main issue is that when people, who have paid through Indiegogo are asking you for their money back, you are telling people that you “haven’t recieved it from Indiegogo” and that they should contact them in order to get a refund. The problem is that, when we contact them they advise us that they have sent the money to you and we need to contact you in order to get a refund.
This leaves people very worried, scared and confused that they won’t see their money ever again.
Add this to your staffs inability to give consistant answers on this issue, please see below for examples:
My old phone started to die and I logged a support ticket asking for rough eta, no straight answer.
I called your office and spoke to Mindy, who I may add is the only member of staff who has really tried to help me so far. I asked for an update and was told that she could give me a date, but hoped the phone would be released soon. A few days later my phone died and I requested a refund. I logged a support ticket and contacted your officeby phone again to advise I needed a swift resolution in order to by a new phone.
I checked with Mindy that I would process the order through you as I had paid through Indiegogo and she advised that this was correct. I also logged a case with Indiegogo just to be sure. Indiegogo responsed witin 24 hours to advise that you had my money. I called the office again and spoke to Mindy, advising that I was quite concerned about I was reading on twitter and that Indiegogo said that you had my money. I asked if someone could respond to my ticket to advise on the progress of the refund request.
Sandy came back to me to advised that:
“According to Indiegogo’s Refund Policy, refund requests have to be made within 10 days of your contribution date. See here: https://support.indiegogo.com/hc/en-us/articles/526876-Refunds
I verified your pledge and it has been more than 10 days. Unfortunately this is request is past the refund allotment period.
We can keep your order in our system and ship the V SQUARED to you later this year when it is ready.
*For customers that do not want the V SQUARED at all, we can keep the refund in our system and process it once we have received funds from Indiegogo”.
This isn’t strictly true as once the money passes to you, as it had according to Indiegogo the refund issue is now to be dealt with by you. Also this response reads as if I can’t get a refund straight away and will have to wait. I then reopend the tickey to advise that luckily I raised a charge back via Paypal and they refunded me. The refund was raised against Indiegogo because that who I paid, when I adivsed this on your twitter page for the benefit of other people who are having problems, one of your staff / “marketing partner” advised that Sandy was right because the refund was raised against Indiegogo.
I am so appalled by your company’s lack of compassion and understanding for the distress of it’s customers, that I decided something had to be done. To that end I have reported the advise that you have been giving to customers directly to Indiegogo and there payment team with be investigating shortly. You can see my report to them and there response here: https://plus.google.com/112424481294603991058/posts/QF6RECtTCt8
I dealt you have read this far, but if so I will leave with this: People have lost faith in you as an organisation due to your lack of compassion, understanding and openess, whilst I believe that there was no intention to mislead people, because you are so wrapped up in the technical aspects of the phone, which you haven’t delivered yet, you have lost the connection with your customers, who used to believe in you and rather than admit and address this, you simple dismiss this and carry on about how good your phone is, without offering any real evidence e.g. a proper review video, which has been worked on for months.
Any way, thanks your time and don’t worry I will be keeping an eye on the twitter feed news of the shipping date as promised and also to assist anyone who seems to have problems getting through to you..