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Michael Pace
894 followers -
@ the intersection of Cust. Service, Social, BPM & Innovation. Customer Service Executive - Head of Customer Care & Cultivation @PerkStreet & BOD for NECCF (views are my own), Mega-Dad, MovemberMan http://www.thepaceofservice.com
@ the intersection of Cust. Service, Social, BPM & Innovation. Customer Service Executive - Head of Customer Care & Cultivation @PerkStreet & BOD for NECCF (views are my own), Mega-Dad, MovemberMan http://www.thepaceofservice.com

894 followers
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Why All-in-One Social Media Management Systems Don't Cut It for Social Customer Service [client]  

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Today's must read via @TheCR - 2014 State of Community Management Report

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My guest post for ICMI - Mobile Math, Myths, and Magic - how mobile is going to change the customer service world

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Possibly the most valuable self service tool companies have in their support arsenal #customerservice  

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New rule: Reserve 20% of every minute to review next steps.

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Snowballing Incredible Customer Experiences  http://ow.ly/tHBdu Creating virtuous cycles in digital [Guest post for @CallCenterICMI]#custserv 
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