Response from the owner - 2 months ago
For the safety and security of our guests staying with us during large events at Levi’s stadium, we only allow access to registered guests, post event. This is a decision based on our experiences with large events surrounding the hotel, and the policy allows our guests to enjoy their accommodations and hotel services. We would never intend to come off as "dictators", so we're very sorry if our communication came across that way. We're glad to hear that you enjoyed your time at the concerts and in Santa Clara, and hope that you can understand our position.
Hilton Santa Clara Team