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Craig Backus
116 followers -
I like to help organizations stay engaged with their clients.
I like to help organizations stay engaged with their clients.

116 followers
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I solved a problem today and thought I'd share with the class.....

I had a listing for a while that was "not downloadable." It was a cancelled client, so I didn't diagnose the problem, but today an active client was in the same boat.

Google said that there were updates that needed to be reviewed, and once I hit submit, I got the message, "An error occured and thats all we know ."

I googled that error, and found a link to actually talk to someone:
https://support.google.com/business/contact/business_c2c_na?from=cuf_c2c

First he had me try to either activate or deactivate all of the attributes. That didn't have any impact (but now my auto body shop is officially LGBTQ Friendly, so I'm sure my customer will be glad of that).

The tech had me switch from "Card View" to "List view" and the two problems had a hyperlink with "Enable Download" in the right column. Once you click on it, the edit screen came back up wanting me to review changes, and now when I hit submit it said, "Saved." Error cleared, and my problem was solved.

A bit of a workaround, but it worked. So if you have a problem, switch over to "List view" instead of "Card View" and follow through and hopefully it will work for you too!

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Have you noticed this bar on Google My Business? I go through and review them, and most of the time there are no changes indicated. This seems to happen most often with restaurants.

I have noticed that sometimes other establishments will have changes whether or not they have a unisex bathroom, or some other very specific change. These are generally highlighted in red, or are red and have a strike-through on them if someone has recommended a characteristic be removed.

For the restaurants, I just go through them, make sure I don't see anything unusual and hit "Submit."

I like to download the statistics once a month, so I have to clear these review items in order for them to be eligible for download.

Any special insight into this phenomenon? Is there a secret screen in the dark web that shows what the recommended changes actually are?
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Want to boost your online credibility? Join a Chamber of Commerce and make sure you get a link back to your website. Choose a Chamber near you, and make sure they have a high enough citation authority.
We belong to two Chambers. The Hurst Euless Bedford HEB Chamber of Commerce has a 73/100 ranking, and the other one is only 21. These backlinks impact your credibility score with Google, thereby affecting your rankings compared to competitors. We help our clients with this process. Let us know if we can help you!
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Ever see error code 404? Uncle Craig's #NerdyTip #4,915 is NOT to ignore them! If you run into a page like this, take a few seconds and report it to the website owner. It will help them out tremendously to fix a problem, and they might even spiff you with a Starbucks card! As a website manager, I'm thanking you in advance!
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Uncle Craig's #NerdyTip #3,912 is an unsolicited plug for Glarysoft . I just received my annual reminder to renew. It's $19 for three machines. I run it about once per week on each machine, and it clears the cobwebs, helping each perform at an optimal speed. If you've noticed that your PC seems to run a little sluggish, then I recommend a cleaning from Glary Utilities!
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Uncle Craig's Nerdy Tip #5,457: Listen to Facebook's feedback! They want text in the post, not the pic. If you put too much text in the picture, they will reduce the exposure for your ad, and potentially stop showing it altogether.

They will email you if there's a problem, but you can use the text overlay tool as a pre-edit check for your pictures to avoid surprises:

https://www.facebook.com/ads/tools/text_overlay

If you'd rather just outsource the whole thing, give us a call!
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Tip #2,565 from your Uncle Craig: "Have you checked your Google My Business users lately?"

Has anyone left your organization, or have you changed technology partners recently? If you don't remove them from having access, you are leaving a time bomb in place. An authorized user could change your website address or phone number, and redirect business leads. It might go on for weeks or months until you realized there was a problem.

Check your account here:
https://business.google.com/manage/#/account

If you're still not sure, give us a call.
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Have you tried using the term "best" when searching? Tip #1,367 from Uncle Craig recommends trying it for your business. It automatically restricts the map results to businesses with ratings of 4.0 and up. If you're already there, GREAT! Keep it up! If not, consider your service levels, and ask your happy customers to leave you a great review! #ReputationMatters
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Uncle Craig's Nerdy Tip #5,643: I recommend responding to EVERY review, both positive and negative. It shows the customer that commented you care, and it shows prospective customers that you're engaged and value client feedback. For positive reviews, be thankful, short and sweet. For negative reviews, offer some opportunities to resolve the problem, apologize if appropriate, and make note if you've never heard of them before and believe that may have found your page by mistake!
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