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Theatre Royal Brighton
Performing Arts Theater
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New Road Brighton, East Sussex BN1 1SD
New RoadGBEast SussexBrightonBN1 1SD
+44 844 871
Performing Arts Theater
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Review Summary
15 reviews
5 star
4 reviews
4 star
4 reviews
3 star
1 review
2 star
2 reviews
1 star
4 reviews
Opened in 1807 and currently presenting comedy, musicals, cabaret and children's plays.- Google
"Ummm cash transaction fee, I think I will introduce this to my business."
"The online ticket-booking facility is the worst piece of junk I have ever seen."
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All reviews
peter peters
3 months ago
Coming to the Theatre Royal is an experience of pleasure not only for its ambiance but for the way the staff treat their patrons. Sadly this was not the case on the 11th November 2014 for the Matinee performance. I seem to be pressed ganged by three members of the staff for presenting a complimentary voucher for a program (although had no expiry date) was deemed to be out of date. Several voucher were given to those who became a "friend' or associate member in appreciation of paying around £50 membership. In my case the programs would have cost over £10 each, (unable to take advantage of the other concessions.) So much for providence in a theatre that has so much History and under authority takes a gift in one hand and denied by the other.I doubt If I had asked for my joining fee to be returned would have been laughable to the same management who bites the hand that feeds them.
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Andrew Mitchell
a year ago
Absolute rubbish, I havent got to the theatre, the booking system is long and cumbersome. Then they charge you an extra 20% on the advertised ticket price. A booking fee, wow, that is unexpected that people will want to book tickets at a theatre, so unexpected that they have a special charge for it. I would guess that everyone is charged this as that is the thing people do when they go to the theatre, book tickets. So why not just add it on to the ticket price so we know what we are going to pay instead of having underhand tactics of a con-artist. Ummm cash transaction fee, I think I will introduce this to my business. Thank you for spending your hard earned money on the products I am selling you however, because you have paid me what I wanted for it, I now need to charge you a bit more because you have bought the thing at the price I have advertised it for and paid me in advance. I cant believe it, as a famous actor once said. On a serious note, there are people out there who will not be going to the theatre because of this, lose one sale you normally lose them for life, good business? As usual people wanting to make a fast buck and not understanding the concept of doing sound business. All you have to do is advertise the tickets at the money they are going to cost the punter to buy, simples!!
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Stephen Simons
a year ago
To be honest I have no idea what this theatre is like as I tried booking tickets for The Pitmen Painters in June 2013 and was disgusted at their policy of charging £5.80 booking fee PER TICKET. I phoned the theatre themselves to ask if I could book without the fee and the only way to do it is to travel to Brighton and pay at the box office. Basically there is nothing they can/will do about it. So I still haven't seen Pitmen Painters. Shame.
A Google User
4 years ago
Well, just enquired about purchasing some tickets for a lunchtime show and thought I'd enquire about the logistics of bringing my 14 month old baby. Was shocked to be told that a full ticket would be required for my little one even though he would be sitting on us. Apparently this is for health and safety reasons?? Doesn't make sense at all. It might do if they were providing a special baby seat with straps or an allocated family space but they weren't. We were so looking forward to going to something as a family now that my little one is more interested in his surroundings. But an extra £21 seems excessive. Once they are over a year old it is full price even though they are not old enough to sit unaided on their own chair. Crazy
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Colin Hester
10 months ago
We had tickets to see 7 Brides for 7 Brothers given to us as Christmas Presents, however on the night of the show we were unable to attend due to my wife being taken ill. I was going to leave it as I thought that nothing would be done, however I contacted the ticket agency after the show had started and between them and the Box Office Manager by the name of Holly they agree to allow us to attend the show the following day. Now that is Customer Service. I am most grateful to both the ticket agency and Holly at the theatre, so well done and many thanks.Brilliant oldie worldie theatre really takes you back a bit.Show was excellant.We both really enjoyed it.
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Phil Dickinson
a week ago
33% of a Fundraising Green Comedy gig going to ATG, what a rip off, booking fee and transaction fee.
Philip Harris
2 years ago
The online ticket-booking facility is the worst piece of junk I have ever seen. Full of errors -- it seems to be impossible to book three seats either manually or by having it pick them for me. I give up - will have to use the 'phone instead.
A Google User
4 years ago
Great venue, great music events.